Neckesha Brown-Graham
Hyde Park,NY
Summary
Dynamic professional with a goal-oriented mindset and expertise in design consultation. Known for effectively training team members and enhancing customer satisfaction through informed product recommendations and efficient inventory management.
Overview
15
15
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
08.2025 - 01.2026
- Assisted customers in selecting flooring options based on project needs and budget constraints.
- Educated clients on product features, benefits, and installation processes to enhance purchase decisions.
- Managed inventory levels of flooring materials to ensure availability for customer orders and installations.
- Collaborated with installation teams to coordinate delivery schedules and project timelines effectively.
- Trained new team members on sales techniques and product knowledge for improved customer service.
Customer Service Representative
Home Depot
04.2023 - 01.2026
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Managed customer transactions using point-of-sale systems for accurate order processing.
- Maintained product knowledge to provide informed recommendations and solutions to customers.
- Collaborated with team members to streamline store operations and improve service delivery.
- Handled customer complaints effectively, ensuring satisfactory resolutions and fostering loyalty.
Housekeeping Room Attendant
Sandcastlehotels
06.2014 - 11.2020
- Ensured cleanliness and orderliness of guest rooms to enhance overall guest satisfaction.
- Conducted thorough inspections of rooms and common areas for maintenance issues.
- Managed laundry services, ensuring timely availability of fresh linens and towels.
- Collaborated with team members to maintain high standards of cleanliness throughout the hotel.
- Implemented efficient cleaning procedures that improved turnaround time for room availability.
Cleaner
Pimento Walk Basice School
09.2010 - 06.2014
- Maintained cleanliness and sanitation of school facilities, ensuring safe environment for students and staff.
- Conducted routine inspections to identify cleaning needs and address issues promptly.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, to uphold facility standards.
- Developed and implemented efficient cleaning schedules to optimize workflow across school areas.
- Collaborated with maintenance personnel to report repairs needed for building infrastructure.
Education
Certificate - Food And Beverages Management
Heart Trust
Runaway Bay St Ann Jamaica 01-2006
Certificate of Technical Studies - Early Childhood Education
Heart Trust
Runaway Bay St Ann Jamaica08-2003
High School Diploma -
Ocho Rios High School
Milford Road St Ann Jamaica07-2022
Skills
Design consultation
Crew oversight
Goal-oriented mindset
Interior design
Computer literacy
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Flooring Sales Specialist
Home Depot
08.2025 - 01.2026
Customer Service Representative
Home Depot
04.2023 - 01.2026
Housekeeping Room Attendant
Sandcastlehotels
06.2014 - 11.2020
Cleaner
Pimento Walk Basice School
09.2010 - 06.2014
Certificate - Food And Beverages Management
Heart Trust
Certificate of Technical Studies - Early Childhood Education
Heart Trust
High School Diploma -
Ocho Rios High School