Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
GeneralManager

Necol Williams

Albany,GA

Summary

Dynamic General Manager with a proven track record at Checkers Restaurant, excelling in operations management and team leadership. Successfully implemented strategies that consistently exceeded sales targets while fostering strong customer relationships. Adept at training and developing staff, enhancing productivity, and cultivating a positive work environment.

Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Key Holder

Bath & Body Works
09.2021 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.

General Manager

Checkers Restaurant
04.2004 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma - Business Management

Worth County High School
Sylvester, GA
06.1999

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Training and development
  • Customer relations
  • Staff management
  • Relationship building
  • Staff training
  • Customer relationship management
  • Employee scheduling
  • Staff training and development
  • Staff supervision

Accomplishments

Was voted Best of the Best General Manager 6 times for the region

Certification

Servsafe and also Certified ServSafe Instructor & Registered ServSafe Examination Proctor

Timeline

Key Holder

Bath & Body Works
09.2021 - Current

General Manager

Checkers Restaurant
04.2004 - Current

High School Diploma - Business Management

Worth County High School

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Necol Williams