Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Necola Glaze

San Antonio,TX

Summary

Dynamic compliance and accessibility professional with extensive experience at Alamo Colleges District. An expert in student compliance and case management, I excel in process improvement and interdisciplinary communication. Passionate about fostering inclusive environments, I have successfully implemented training programs and enhanced student services, ensuring adherence to compliance and ADA/504 regulations and promoting equitable access for all.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Student Compliance Officer

Alamo Colleges District
San Antonio, Texas
09.2024 - Current
  • Performed risk assessments to identify compliance vulnerabilities and noncompliance issues.
  • Conducted internal audits regularly, ensuring strict adherence to established standards.
  • Monitored employee compliance with company policies, laws, and regulations effectively.
  • Developed comprehensive compliance policies and procedures through thorough review processes.
  • Recommended improvements by identifying control gaps and suggesting corrective actions.
  • Consulted management on best practices regarding compliance and legislative changes.
  • Prepared training resources addressing new policies and regulatory updates.
  • Maintained accurate records of all communications with government agencies in compliance matters.

Senior Coordinator of Accessibility Services

St. Philips College
San Antonio, TX
04.2022 - 09.2024
  • Cultivated a diverse learning environment for face-to-face and online students with disabilities.
  • Coordinated workflows through effective communication with students, staff, and management to comply with ADA and 504 regulations.
  • Reviewed policies and procedures to identify necessary modifications for equal access to individuals with disabilities.
  • Corrected improper data entries to prevent redundancies and ensure data integrity.
  • Led outreach efforts to engage community groups, promoting equitable access for protected populations.
  • Collaborated with diverse teams to enhance performance and develop best practices in student services.
  • Authored disability services materials for over 10,000 staff and students, ensuring clarity and accessibility.
  • Maintained over 300 student records using a secure case-management system, streamlining workflows.

Certified Enrollment Coach

Northwest Vista College
San Antonio, TX
01.2018 - 04.2022
  • Supervised three full-time and five part-time customer service personnel, assessing daily Welcome Center needs.
  • Coordinated monthly open house events for the Admissions and Welcome Center.
  • Established clear communication goals to enhance team effectiveness.
  • Facilitated New Student Orientation and training workshops for team development.
  • Coordinated College Connection events with local high school partners.
  • Counseled over 1,000 students per semester on career planning and admissions support.
  • Collaborated with faculty and advising teams to ensure student matriculation to graduation.
  • Analyzed project progress using data management systems to monitor performance.

Enrollment Specialist

Northwest Vista College
San Antonio, TX
04.2017 - 01.2018
  • Managed new enrollments by entering student data and reviewing admissions records.
  • Communicated with applicants to schedule admissions appointments and explain enrollment processes.
  • Engaged with diverse student populations, demonstrating respect and patience in interactions.
  • Promoted diversity, equity, and inclusion while supporting students and staff.
  • Enhanced customer satisfaction by developing creative problem-solving solutions.
  • Supported front-line customer service and enrollment team initiatives effectively.
  • Led assigned projects, contributing to overall organizational goals.
  • Received recognition from management for delivering exceptional customer service.

United States Government Service

United States Navy
02.2002 - 07.2015
  • Served as a team leader and offered administrative support while working with the United States Navy for 13 years.
  • Naval Hospital Corpsman

Education

Doctor of Education - Higher Education Administration

Sam Houston State University
Huntsville, TX
01-2027

Master of Arts - Higher Education Administration

The University of Texas At San Antonio
San Antonio, TX
12.2021

Bachelor of Science - Public Health Education

Walden University
Minneapolis, MN
02.2016

Skills

  • Outlook, Microsoft Office 365, and Google Workspace
  • Student compliance
  • Case management
  • Process improvement
  • Interdisciplinary communication
  • Disability and ADA consultation
  • Training and Development
  • Title IX Coordinator

Affiliations

  • Assistive Technology Industry Association Conference (ATiA) January 2025
  • Association on Higher Education and Disability Conference (AHEAD) July 2023
  • Association on Higher Education and Disability Conference (AHEAD) July 2022
  • Alamo College Leadership Academy for Success graduate 2021
  • Northwest Vista College's Emerging Leader's graduate 2020

Certification

  • ATIXA Title IX Coordinator
  • ATIXA Civil Rights Investigator
  • ATIXA ADA 504 Coordinator
  • Certified Career Advisor
  • Certified Enrollment Coach Facilitator
  • Certified Enrollment Coach

Languages

English
Native/ Bilingual
ALS
Elementary

References

References available upon request.

Timeline

Student Compliance Officer

Alamo Colleges District
09.2024 - Current

Senior Coordinator of Accessibility Services

St. Philips College
04.2022 - 09.2024

Certified Enrollment Coach

Northwest Vista College
01.2018 - 04.2022

Enrollment Specialist

Northwest Vista College
04.2017 - 01.2018

United States Government Service

United States Navy
02.2002 - 07.2015

Doctor of Education - Higher Education Administration

Sam Houston State University

Master of Arts - Higher Education Administration

The University of Texas At San Antonio

Bachelor of Science - Public Health Education

Walden University

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Necola Glaze