Necola Scott
Contact number-4045760664
Mableton,GA
Summary
Proficient Solutions Specialist looking for a growth-oriented position. Familiar with current trends in the industry and market, as well as the latest products and services available to customers. Good verbal and written communication, time management, and customer relations skills.
Overview
21
21
years of professional experience
Work History
HR Solution Specialist 2
ADP
06.2022 - Current
- Seek answers, solutions, and positive outcomes for both clients and ADP
- Outbound communication to identify problems and offer solutions to improve internal operations
- Answer questions and provide assistance to clients to better understand ADP products
- Take client input and turn it into recommendations for leaders and better practices
- Facilitate data input, maintenance, correction and audit processing to ensure data integrity within the system and process methodology
- Update HR & payroll records for International Employees, Corporate employee, General Managers and all other personnel as covered by respective regional scope of services
- Oversee the delivery of payroll services to all corporate, reservations and hotels employees through outsourced vendors, covered within the regional scope of services
- Support the provision of payroll services through the processing of time and attendance data to the outsource vendor
- Administer the processing of variable components of pay i.e
- Paid time off, bonuses, deductions etc
- Through a defined process agreed with outsource vendor
- Implement changes to benefits impacted by changes in the employee’s life cycle, promotions, transfers, pay changes etc
- To provide reporting from HR & payroll systems as required by the business
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Improved office efficiency by effectively managing medical records and data communications.
- Increased revenue by [Number]% to provide top product quality control and eliminate downtown.
- Increased productivity by implementing [Software] programs.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Recommended new products and services to customers.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Increased records accuracy by effectively maintaining confidential patient databases.
Benefits Claims Customer Care Associate
Lincoln Financial Group
Omaha
06.2021 - 01.2022
- Company Overview: Omaha, Nebraska
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in Automatic Data Processing
- Responsible for resolving inbound calls from insureds, group administrators, Brokers, sales representatives, etc
- Assist with inquiries regarding enrollment, billing, insurance continuation issues that arise
- Call resolution by utilizing knowledge of policies and procedures to communicate appropriate information
- Communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customer’s expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently
- Recognize general issues/concerns and identify/recommend process improvements to positively influence the team and quality
- Omaha, Nebraska
Administrative /Human Resources Benefits Coordinator
Bright Horizons Family Solutions
Atlanta
08.2012 - 06.2021
- Company Overview: Warner Media, Atlanta, GA
- Provides immediate support to director and assistant director
- Provides immediate support to all lead and primary teachers
- Maintains weekly scheduling of center staff of thirty-five employees
- Process bi-weekly payroll for all employees by using timesheets, leave requests, hourly wage rates and other possible adjustments
- Prepare reports to relevant departments about payroll, company budget and expense
- Enter data into databases and spreadsheets, i.e
- Word, Excel, PowerPoint, Outlook
- Coordinates and oversees special and extra-curricular center events
- Maintains communication among center director, teachers, and parents
- Answer questions regarding paychecks, withholding tax issues or wage adjustments from employees and help troubleshoot possible issues with pay
- Conducts tours and meetings for perspectives families through marketing and branding
- Warner Media, Atlanta, GA
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Performed audits to confirm proper payroll deductions to fund voluntary and involuntary benefits.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Facilitated open enrollment processes and coordinated paperwork to to assist employees with benefit options.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Built relationships with vendors to foster quality service delivery.
- Managed [Number] employees across compensation, benefits, HRIS and payroll departments for optimal productivity.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Developed tools to help managers and staff in calculating compensation levels.
- Implemented open enrollment system to streamline benefits processes for employees.
- Conducted benefits presentations for new hires, individuals and groups of employees.
- Gathered and evaluated data on various HR functions related to employee turnover, absenteeism, and benefits costs.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Improved staff morale by implementing grade, salary and benefit programs in accordance with established standards.
- Partnered with HR manager to coordinate onsite benefits vendor meetings, wellness fairs and related events.
Lead Child Care Preschool Teacher
Bright Horizons Family Solutions
Atlanta
02.2007 - 08.2012
- Company Overview: Warner Media, Atlanta, GA
- Served as immediate liaison among teachers, administration, and parents
- Created and implemented lesson plans that cater to the needs of children three years of age
- Maintained daily schedule and routine activities for twenty-five children, three years of age
- Maintained a positive team environment among primary, substitute, and support teachers
- Facilitates classroom instruction and group care through curriculum and lesson plans
- Oversaw and maintained individual records pertaining to child development and safety
- Managed health and safety in classroom environment through proper allergy prevention
- Simultaneously served as interim lead teacher for infants, toddlers, and preschool
- Warner Media, Atlanta, GA
Primary Child Care Preschool Teacher
Bright Horizons Family Solutions
Atlanta
09.2004 - 02.2007
- Company Overview: Warner Media, Atlanta, GA
- Provided immediate support to lead teacher by working in a team dynamic
- Recorded daily records of children’s health, attendance, and personal development
- Developed and implemented lesson plans to stimulate the minds of children three years of age
- Conducted weekly observations on thirteen primary children, while recording their personal growth
- Regularly sent written correspondence to parents in order to share feedback about their child’s day
- Implemented preschool curriculum through small group activities, individual care and interaction
- Co-Facilitated classroom instruction and activities based on preschool curriculum and NAEYC standards
- Supports lead teacher in maintaining a positive, cohesive team among all supporting and primary teachers
- Warner Media, Atlanta, GA
Education
Child Development Associate Certification -
Council for Professional Recognition
Atlanta, GA03.2014
Accolades Honors
- Rising Star Award, 2004, For demonstrating initiative and center leadership.
- Family Partnership Award, 2005, For providing outstanding service and family partnerships.
- Family Partnership Award, 2006, For providing outstanding service and family partnerships.
- Diversity Award, 2006, For promoting unity by celebrating the culture and heritage of all families.
- Education in Care Award, 2010-2015, For providing children a high-quality learning environment.
- Right Way to Work Award, 2015, For demonstrating strong work ethic, consistency and punctuality.
- Recognition for consistently exceeding metric goals, 2021-2022
- 100% Quality Assurance Report Status, 2021-2022
- ADP 2024 Top performer
Timeline
HR Solution Specialist 2
ADP
06.2022 - Current
Benefits Claims Customer Care Associate
Lincoln Financial Group
06.2021 - 01.2022
Administrative /Human Resources Benefits Coordinator
Bright Horizons Family Solutions
08.2012 - 06.2021
Lead Child Care Preschool Teacher
Bright Horizons Family Solutions
02.2007 - 08.2012
Primary Child Care Preschool Teacher
Bright Horizons Family Solutions
09.2004 - 02.2007
Child Development Associate Certification -
Council for Professional Recognition
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