Necole Cox
Dallas
Summary
Resourceful Operations Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement, ensuring operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
CSL
05.2018 - Current
- Oversaw daily operations to ensure efficient center functionality.
- Maintained smooth donation processes for new and returning donors.
- Monitored staffing levels to meet production requirements.
- Assisted in production areas to facilitate proper donor flow.
- Participated in monthly quality, staff, and leadership meetings.
- Created PowerPoint presentations to enhance staff training and reduce errors in plasma production.
- Supported Veeva and Capa investigations to ensure compliance.
- Conducted facility maintenance walkthroughs and managed JLL ticket processing.
- Conducted regular inspections to maintain equipment and facility standards.
- Collaborated with cross-functional teams to streamline operations and communication.
- Implemented process improvements to enhance productivity and reduce downtime.
Texas Works Advisor Lead II
Texas Department of Health and Human Services
10.2014 - 01.2016
- Obtains, verifies, and calculates income and resources to determine client financial eligibility for social service programs.
- Processes, monitors, reviews, and communicates case status and changes to clients, their families, or authorized representatives.
- Interviews clients, their families, or authorized representatives and gather information for use in determining benefit eligibility.
- Certifies program eligibility, computes benefit levels, and determines the length of eligibility.
- Conducts reviews to determine or verify new and continued program eligibility.
- Explains program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives.
- Calculates and processes changes to client benefits such as overpayments, adjustments, or restoration of benefits.
- Documents case records to maintain accurate and confidential client records.
- Communicates with internal and external stakeholders to provide and verify information, answer inquiries, address issues, or resolve problems and complaints.
- Consult with program staff on policies, practices, records, budgets, and community resources.
- Speak to community groups to explain programs when assigned.
- Performs related work as assigned.
Warehouse Operations Assistant Lead
Niagara Bottling
05.2009 - 07.2012
- Oversees activities of warehouse operations including shipping, receiving, inventory.
- Maintain inventory accuracies of 98% or above.
- Oversee shipping and receiving discrepancies.
- Oversaw operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
- Inspect physical condition of warehouse and equipment.
- Prepare work orders for repairs and requisitions for replacement of equipment.
- Direct salvage of damaged or unused material.
- Perform month end inventory and cycle counts to ensure physical inventories reconcile with books.
- Ensure maintenance of clean, orderly and safe warehouse.
- Participated in planning personnel safety and plant protection activities.
- Maintained regular and predictable attendance.
Education
Associate of Applied Science -
University of Phoenix
Tempe, AZSkills
- Staff management and supervision
- Quality compliance monitoring
- Customer service and relations
- Data analysis and entry
- Inventory management and control
- Effective communication skills
- Problem solving and resolution
- Operations management strategies
- Team collaboration and engagement
- Decision making and leadership
- Time management techniques
- Budgeting and cost control
- Marketing strategies
- Customer relationship management
- Scheduling coordination and planning
- Productivity tracking and improvement
- KPI development and monitoring
- Cycle counting processes
- Delegation of tasks and responsibilities
- Incident reporting protocols
- Production oversight and management
- Employee evaluation methods
Timeline
Operations Supervisor
CSL
05.2018 - Current
Texas Works Advisor Lead II
Texas Department of Health and Human Services
10.2014 - 01.2016
Warehouse Operations Assistant Lead
Niagara Bottling
05.2009 - 07.2012
Associate of Applied Science -
University of Phoenix