Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

NECOYA DEMERITTE

Clarkston,GA

Summary

Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service & Support

DoorDash
10.2024 - Current
  • Provides real-time support to customers regarding requested deliveries & ensuring timely resolution of concerns.
  • Maintains excellent communication with customers to ensure order accuracy and satisfaction.
  • Developed strong relationships with clients for repeat business, providing exceptional customer service and support.

Mystery/Secret Shopper

I Secret Shoppers
10.2022 - Current
  • Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
  • Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
  • Strengthened brand loyalty by providing comprehensive feedback regarding customer-facing employees and their interaction quality.
  • Supported business growth by identifying strengths and weaknesses in store operations through comprehensive observations.
  • Increased store cleanliness standards by noting any discrepancies in maintenance or sanitation efforts during visits.
  • Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.
  • Improved sales strategies through the evaluation of promotional materials, product displays, and pricing structures.
  • Streamlined checkout processes by evaluating cashier efficiency, accuracy, and customer interactions during transactions.
  • Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
  • Contributed to better customer service by assessing staff communication skills, attentiveness, and issue resolution capabilities.
  • Aided in the improvement of inventory management practices by examining stock levels, organization, and restocking procedures.

Customer Service Representative

Scotiabank, Bahamas
12.2016 - 09.2021
  • Delivered high-quality customer service by assisting clients with banking transactions, account inquiries, and problem resolution.
  • Maintained strict adherence to security procedures, cash handling policies, and regulatory requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to improve branch efficiency and enhance the customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Recognized as 'Best of the Best Employee of the Year' in 2019 & 2020 for outstanding service and performance.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Arts - Mental Health and Social work

Oakland Community College
Southfield, MI

Skills

  • CRM Systems (Salesforce, Zendesk, Freshdesk)
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Google Workspace (Docs, Sheets, Gmail)
  • Remote Communication Tools (Zoom, Slack, Teams)
  • Ticketing & Live Chat Support
  • Compliance monitoring
  • Training development
  • Internal audits
  • Document reviews
  • Risk assessment
  • Know your customer
  • Anti-money laundering

Certification

  • "Best of the Best Employee of the Year" at Scotiabank (2019 & 2020)
  • Customer Service Excellence Training
  • Data Entry & Administration Certification

Accomplishments

  • Maintained consistent and on-time delivery record with 92% of all orders arriving on time or ahead of schedule.
  • Achieved 4.93 customer rating by completing 97% completion rate with accuracy and efficiency.

Timeline

Customer Service & Support

DoorDash
10.2024 - Current

Mystery/Secret Shopper

I Secret Shoppers
10.2022 - Current

Customer Service Representative

Scotiabank, Bahamas
12.2016 - 09.2021

Associate of Arts - Mental Health and Social work

Oakland Community College

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NECOYA DEMERITTE