NECTTY MARCELA CASTRO CASTRO
Salt Lake City
Summary
- Organized professional with a proven track record in managing high-pressure situations and resolving operational issues. Demonstrated ability in administrative coordination and customer service, leading to enhanced company performance. Experienced in implementing productivity-boosting systems and adapting quickly to new challenges.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Green Love Landscaping LLC
Salt Lake City
08.2024 - Current
- Managed correspondence, including emails, phone calls, and mail communications.
- Supported onboarding processes for new employees and training sessions.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
Immigration Legal Assistant
International Rescue Committee
Salt Lake City
08.2022 - 08.2024
- Assisted refugees and immigrants from diverse cultural backgrounds with their immigration documents. e.g. work permit, green cards, family reunification, citizenship, asylum applications.
- Manage Immigration Case Files and Documentation.
- Compile case notes and enter data into tracking systems.
- Completing case file intake and applications with clients to be submitted to USCIS.
- Conduct community outreach for immigration programs.
- Acquired a wide knowledge of US immigration system.
- Reviewed incoming correspondence from USCIS and other governmental entities relating to pending cases.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card.
Problem Solver
Amazon
Salt Lake City
11.2021 - 08.2022
- Responsible for problem solving inbound and outbound issues through the use of POPs, ShipApp, PackApp as well as performing IOL tasks, decant, damage land and amnesty processing, ISS tickets.
- Trained 20+ associates on problem solving.
- Helped coaching AA's with questions, issues at stow, pick and pack stations.
- Worked closely with the area manager to ensure floor issues were addressed and effectively resolved.
Stower/ Inbound Problem Solver, TOUR ambassador
Amazon
Salt Lake City
11.2019 - 11.2021
- Trained 100+ associates on Inbound Problem Solving.
- Coach associates in how to work safely and keep their work area clean.
- Identify, investigate and correct inventory issues like overages and shortages, labeling units by using FC research, sideline, EditApp and MoveApp.
- Performed in person and virtual FC tours to visitors by showing and briefly explaining how Amazon does magic in areas such stow, pack, pick, sort and dock.
- Stored inbound inventory at the AR building by taking into account quality standards.
After school teacher
Best Kids Academy
Katy
02.2018 - 09.2019
- Created engaging lesson plans to enhance after-school program participation.
- Supervised 20-25 children, ensuring a safe and productive environment.
- Collaborated with staff to coordinate special events and field trips.
- Planned long- and short-term activities aligned with curriculum objectives and developmental practices.
Human Resources Assistant
Avianca
Bogota
01.2011 - 07.2019
- Promoted positive employee relations and communication throughout the company.
- Consulted with management regarding appropriate handling of employee relations issues.
- Maintained strict confidentiality regarding Team Members' personal information.
- Maintained and updated all employee files in the HR airline system.
- Schedule staff time off, vacation and leave time/absences.
- Developed and maintained a deep understanding of people, work and culture.
Lead Teacher
Kids R Kids Learning Academy
Katy
07.2017 - 02.2018
- Organized activities to enhance physical, mental, and social development of children.
- Developed and implemented strategies that improved student learning outcomes.
- Evaluated classroom environment and made enhancements for optimal learning experiences.
- Mentored new teachers during onboarding to ensure effective integration.
- Assisted in creation of evaluation tools, including rubrics and checklists for student assessments.
Operations Analyst
Avianca Airlines
Bogotá
01.2009 - 01.2011
- Identified and analyzed domestic and international flight issues, gaps in processes and provide timely resolution working along airport authorities.
- Made sure passengers with connecting flights had no issues with their itinerary by programming out coming flights.
- Monitored, tracked and reported flight cancellations, delays and connecting flights.
- Coordinate hotels, meals and accommodations for passengers missing their connections.
Flight Attendant
Avianca Airlines
Bogotá
06.2007 - 01.2009
- Ensured safety of passengers and followed safety procedures and policies of the airline.
- Communicated in-service announcements, safety demonstrations and emergency instructions.
- Provided safety training and supervision to assigned technical personnel.
- Prepared and served meals, snacks on flight.
Education
Human Resources Management -
Western Governors University
Milcreek, UT08.2025
ESL English As A Second Language -
Oakton Community College
Des Plaines, IL07-2017
Onboard Services Diplomado - Customer Services On Board Aviation
Avianca
Bogota, Colombia12-2010
Flight Attendant - Aviation
King Air Aviation School
Bogota12-2009
Clinical psychology - Psychology
Fundacion Konrad Lorenz
Bogota, Colombia01.2009
Bachelor of Arts - Education, Humanities and Pedagogy, English and French
Universidad Pedagogica Nacional
Bogota, Colombia01.2007
Bilingual Executive Secretary -
Instituto Meyer
Bogota, Colombia12-2000
Skills
- Customer obsession
- Employee training
- Problem solving
- Cross-cultural support
- Highly organized
- Schedule management
- Typing 40 wpm
- Attention to detail
- Team collaboration
- Clear communication
- Organizational skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Italian
Elementary
Certification
- ESL (Engligh as a Second Language) Oakton Community College
- CPR
References
References available upon request.
Timeline
Administrative Assistant
Green Love Landscaping LLC
08.2024 - Current
Immigration Legal Assistant
International Rescue Committee
08.2022 - 08.2024
Problem Solver
Amazon
11.2021 - 08.2022
Stower/ Inbound Problem Solver, TOUR ambassador
Amazon
11.2019 - 11.2021
After school teacher
Best Kids Academy
02.2018 - 09.2019
Lead Teacher
Kids R Kids Learning Academy
07.2017 - 02.2018
Human Resources Assistant
Avianca
01.2011 - 07.2019
Operations Analyst
Avianca Airlines
01.2009 - 01.2011
Flight Attendant
Avianca Airlines
06.2007 - 01.2009
Human Resources Management -
Western Governors University
ESL English As A Second Language -
Oakton Community College
Onboard Services Diplomado - Customer Services On Board Aviation
Avianca
Flight Attendant - Aviation
King Air Aviation School
Clinical psychology - Psychology
Fundacion Konrad Lorenz
Bachelor of Arts - Education, Humanities and Pedagogy, English and French
Universidad Pedagogica Nacional
Bilingual Executive Secretary -
Instituto Meyer
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