Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ned Simper

Lewiston

Summary

Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.

Overview

23
23
years of professional experience

Work History

City Council Member

Lewiston, Utah
01.2022 - Current
  • Increased government transparency by implementing open meeting policies and making critical information available online.
  • Encouraged inclusive policy-making through active outreach to diverse populations within the city limits.
  • Collaborated with fellow council members to develop and implement sound fiscal policies for the city budget.
  • Improved city infrastructure through diligent oversight of public works projects.
  • Addressed constituent concerns promptly and efficiently by maintaining an accessible office staffed with knowledgeable professionals.

In Home Sales Specialist

Lowe's Home Improvement Warehouse
07.2010 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Installed Sales Department Manager

Lowe's Home Improvement Warehouse
10.2008 - 07.2010
  • Oversaw the day-to-day operations of installation sales, focusing on managing team performance, building relationships with installers, and ensuring customer satisfaction.
  • Responsible for coordinating and scheduling installations, ensuring merchandise is ready, and assisting with training and coaching.
  • Conducted weekly job site visits to ensure that installers are compliant with Lowe's policies and ensure customer satisfaction.
  • Fielded complaints on install issues and finding a resolution to the complaint or problem.
  • Facilitated cross-departmental collaboration, improving communication between sales and installation teams for seamless project execution.
  • Consistently met or exceeded sales targets while maintaining a strong focus on customer satisfaction throughout the entire process.
  • Implemented quality control procedures that significantly reduced errors and rework on projects.
  • Developed strong relationships with vendors and suppliers, ensuring timely delivery of materials for all projects.
  • Regularly reviewed and analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Reduced project lead times with improved scheduling, coordination, and communication among team members.
  • Collaborated closely with other department managers to ensure smooth transitions between stages of the sale-to-installation pipeline.
  • Effectively resolved client concerns regarding product specifications or installation quality, leading to higher customer satisfaction ratings.

Department Manager

Lowes Home Improvement Warehouse
04.2003 - 10.2008
  • Managed several different departments over the time frame that I was a Department Manager.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Increased customer satisfaction with proactive issue resolution strategies.

Team Lead Over Tools and Hardware

Lowe's Home Improvement Warehouse
01.2003 - 04.2003
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Cashier

Lowe's Home Improvement Warehouse
10.2002 - 01.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Master of Science - Extension Education

Utah State University
Logan, UT
06-2009

Bachelor of Science - Animal Science

Utah State University
Logan, UT
06-1999

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales expertise
  • Sales presentations
  • Pipeline management
  • Relationship selling
  • Objection handling
  • Closing techniques
  • Complaint resolution
  • Customer service
  • Customer relations
  • Sales consultation
  • Expense reporting
  • Relationship management

Timeline

City Council Member

Lewiston, Utah
01.2022 - Current

In Home Sales Specialist

Lowe's Home Improvement Warehouse
07.2010 - Current

Installed Sales Department Manager

Lowe's Home Improvement Warehouse
10.2008 - 07.2010

Department Manager

Lowes Home Improvement Warehouse
04.2003 - 10.2008

Team Lead Over Tools and Hardware

Lowe's Home Improvement Warehouse
01.2003 - 04.2003

Cashier

Lowe's Home Improvement Warehouse
10.2002 - 01.2003

Master of Science - Extension Education

Utah State University

Bachelor of Science - Animal Science

Utah State University

Similar Profiles

CREATE PROFILE
Ned Simper