Neda Cooper
Medical Industry Professional, Optometric Technician
Roanoke Rapids,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level this position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
6
6
Certification
Work History
Production Planner
Donpancho
Halifax, NC
08.2022 - 03.2023
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
- Developed comprehensive production plans to ensure timely completion of customer orders and minimize stockouts.
- Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
- Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.
- Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
- Supported new product introductions by collaborating with engineering and quality teams during prototype development stages.
Certified Optometric Technician
Eyecare Center
08.2020 - 05.2022
- Utilized electronic medical record systems for timely documentation of patient encounters, enhancing overall accuracy of information.
- Managed patient records accurately, maintaining strict confidentiality and compliance with HIPAA regulations.
- Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
- Participated in continuing education opportunities to stay current on advancements in optometry best practices.
- Assisted in fitting patients with appropriate eyewear, ensuring optimal comfort and visual acuity.
- Maintained inventory of optical supplies, ensuring availability of necessary equipment for efficient daily operations.
- Provided exceptional customer service, addressing patient concerns and inquiries professionally and promptly.
- Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
- Collaborated closely with other healthcare providers to coordinate patient care effectively, fostering a multidisciplinary approach.
- Conducted comprehensive pre-test evaluations, enabling optometrists to make accurate diagnoses and treatment plans.
- Streamlined office procedures for increased efficiency and improved patient flow.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Supervisor
Stage Company
08.2015 - 07.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Inventory Controller
DonPancho
11.2012 - 05.2013
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Sales Manager/Optical Lens Expert
Amico Abtahi
01.2006 - 01.2010
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Demonstrated products to show potential customers the benefits and advantages, and encourage purchases.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Medical Receptionist
IRAN MEMCO CO.
01.2004 - 01.2006
- Company Overview: Glaucoma eyes drop from Alcon company.
- Coordinated with cross-functional teams to ensure seamless implementation of new products and services within assigned territory.
- Maximized brand visibility by securing prominent placements for promotional materials within medical offices and pharmacies.
- Stayed apprised of evolving industry regulations and guidelines to ensure all sales activities were conducted ethically and in compliance with relevant laws.
- Conducted regular territory analysis to identify areas of growth potential and prioritize targets for sales efforts.
- Participated in regional conferences, representing the company professionally and staying informed on industry trends.
- Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives.
- Increased prescription rates by delivering persuasive presentations to physicians and pharmacists.
- Participated in team meetings to share best practices, discuss challenges, and brainstorm solutions for overcoming obstacles in the sales process.
- Established long-term relationships with key opinion leaders in the medical field, fostering trust and rapport.
- Expanded market share by analyzing competitor strategies and adjusting sales tactics accordingly.
- Collaborated with marketing team to create engaging promotional materials for product launches and events.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Recognized trends within territory and industry to create proactive plans.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
Office Administrator
Cooperation service company
01.1999 - 01.2004
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Bachelor of Science - Pure Chemistry
Islamic Azad University of THRAN /IRAN
06.1998
Skills
Production reporting
Training and coaching
Quality control
Record keeping and Research experience
Multitasking
Detail-oriented
Teamwork
Scheduling
Certification
- Certified Paraoptometric, 2027-10-31, AOA
- Certificate of Completion Explore Medical coding
- Certificate of Optical Assistant, Halifax community college
- Exploring the Top Entry-level Jobs in Healthcare, LinkedIn
- Certified Excel Desktop 365MS office, LinkedIn
- Certified The Data Science of Healthcare Medicine and Public Health
Languages
Persian
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteSoftware
Outlook,Zoom,Team
Microsoft Office Suite (Word, Excel, PowerPoint)
Practice Fusion
Optometric diagnostic tools software
NextGen
Affiliations
- American Optometric Association
Interests
Ocular health, patient education, and advancements in vision care technology? These can show your dedication to your field Feel like that would work?—
What is new in pharmaceutical company about eyedrops
Timeline
Production Planner
Donpancho
08.2022 - 03.2023
Certified Optometric Technician
Eyecare Center
08.2020 - 05.2022
Supervisor
Stage Company
08.2015 - 07.2020
Inventory Controller
DonPancho
11.2012 - 05.2013
Sales Manager/Optical Lens Expert
Amico Abtahi
01.2006 - 01.2010
Medical Receptionist
IRAN MEMCO CO.
01.2004 - 01.2006
Office Administrator
Cooperation service company
01.1999 - 01.2004
Bachelor of Science - Pure Chemistry
Islamic Azad University of THRAN /IRAN
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