Neda Gamon
Mill Creek,WA
Summary
Dynamic and results-driven Facilities Operations Leader with extensive experience in managing high-performance office environments, delivering exceptional service in fast-paced, high-tech settings. Proven ability to oversee day-to-day operations, space planning, and event coordination to create a seamless workplace experience. Skilled in process creation, vendor management, and leading workplace teams to uphold workplace standards and operational excellence. Recognized for strong financial acumen in managing operational and capital budgets and a passion for enhancing employee satisfaction through innovative solutions. Known for energetic and adaptable leadership, exceptional communication skills, and a proactive approach to supporting executive stakeholders and cross-functional teams.
Overview
14
14
years of professional experience
Work History
Branch Manager
ABM Industries
01.2021 - Current
- Develop a high-performing team through targeted recruitment, training, and performance management initiatives.
- Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
- Generated insightful presentations summarizing data and facilitating decision-making for senior management.
- Provided timely business and financial support for key business decisions that increased corporate growth and improved client engagement.
- Optimized space planning by conducting in-depth analyses of user needs and requirements.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Championed employee engagement efforts within the organization by organizing events such as safety fairs, awareness campaigns, and training sessions on various environmental health and safety topics.
- Provided capital budget and annual operating information to identify variances and monitored project expenses.
- Optimized budget management by negotiating supplier contracts, reducing costs without compromising quality or variety.
- Lead workplace operations and facilities management initiatives, consistently delivering top-tier service and enhancing the employee experience in a high-tech setting.
Regional Director of Operations
ABM Industries
11.2019 - 01.2021
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Lead workplace operations and facilities management initiatives, consistently delivering top-tier service and enhancing the employee experience in a high-tech setting.
- Manage a dedicated workplace team, overseeing vendor relationships, workplace programs, and day-to-day operational excellence.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
District Manager
ABM Industries
03.2017 - 11.2019
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Supported event setup and teardown processes as needed to ensure seamless transitions between scheduled functions at the casino venue.
- Efficiently coordinated event setup and breakdown processes, minimizing disruption to clients'' schedules.
- Streamlined event setup processes, resulting in reduced time spent on preparation tasks.
Design/Project Manager
McKinstry
01.2015 - 03.2017
- Contributed to business growth by identifying opportunities for expansion into new markets or service offerings based on industry trends and client needs.
- Delivered high-quality design projects on time and within budget through effective team management and prioritization techniques.
- Addressed potential bottlenecks in the design process by providing timely support and resources to team members as needed.
- Improved design efficiency by streamlining CAD processes and utilizing automated tools.
- Optimized workflow within the department by regularly maintaining CAD equipment, software, and related tools.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Fire Sprinkler Fitter
McKinstry
08.2013 - 01.2015
- Assisted architects and engineers in designing effective fire suppression systems tailored to specific building needs.
- Demonstrated commitment to quality craftsmanship in every aspect of the job, resulting in long-lasting, reliable systems for clients.
- Enhanced fire safety by installing and maintaining fire sprinkler systems in various commercial and residential properties.
- Upheld high standards of professionalism when interacting with clients, coworkers, and supervisors, fostering a positive work environment.
- Collaborated with project managers to develop efficient installation schedules, resulting in timely completion of projects.
- Reduced risk of property damage by conducting thorough inspections and troubleshooting of existing fire sprinkler systems.
Customer Service Specialist
Nordstrom.com
10.2012 - 08.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
New Construction Leasing Administrator
Pinnacle
04.2012 - 10.2012
- Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
- Increased tenant renewal rates by maintaining open lines of communication and addressing their needs proactively throughout their tenancy period.
- Developed strong relationships with prospective tenants through timely communication and professional service during property showings.
- Enhanced tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Investigated inquiries relating to status of accounts.
Niketown Operations Manager
Nike Inc.
06.2010 - 04.2012
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Concordia University
Portland, ORSkills
- Planning and scheduling
- Building Maintenance
- Cost-reduction methods
- Leadership and supervision
- Budget Administration
- Technical knowledge
- Strategic Planning
- Operations Oversight
- Budget planning and development
- Workforce Planning
- Cross-functional coordination
- Operational Efficiency
- Data-driven decision-making
- Business Management
Websites
Timeline
Branch Manager
ABM Industries
01.2021 - Current
Regional Director of Operations
ABM Industries
11.2019 - 01.2021
District Manager
ABM Industries
03.2017 - 11.2019
Design/Project Manager
McKinstry
01.2015 - 03.2017
Fire Sprinkler Fitter
McKinstry
08.2013 - 01.2015
Customer Service Specialist
Nordstrom.com
10.2012 - 08.2013
New Construction Leasing Administrator
Pinnacle
04.2012 - 10.2012
Niketown Operations Manager
Nike Inc.
06.2010 - 04.2012
Concordia University
Similar Profiles
Frank PetersonFrank Peterson
Supervisor at Abm Industries Inc or abm building valueSupervisor at Abm Industries Inc or abm building value
Berencia HobbBerencia Hobb
General Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building ValueGeneral Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building Value
Kennel HackworthKennel Hackworth
Sanitation Manager at ABM IndustriesSanitation Manager at ABM Industries