Neda Mostofi
Houston,TX
Summary
Compassionate Surgery Coordinator with years of experience helping others through personal excellence. Employs strong administrative, organizational and interpersonal skills. Background in patient care in fast-paced medical office. Skilled in management and manages multiple tasks simultaneously with minimal supervision.
Overview
29
29
years of professional experience
Work History
Patient Surgery Coordinator
Memorial Ambulatory Surgery Center
01.2023 - Current
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
Patient Care Counselor/Coordinator
Mann Eye Institute
05.2019 - 01.2022
- Improved patient satisfaction by providing empathetic and attentive care during their appointments.
- Enhanced patient understanding of treatment plans by explaining medical procedures and answering questions thoroughly.
- Reduced appointment wait times by efficiently managing schedules and coordinating with other healthcare professionals.
- Ensured patient safety and comfort, adhering to strict infection control protocols at all times.
- Increased patient adherence to treatment recommendations through clear explanations of potential benefits and risks involved in various options.
- Optimized appointment scheduling strategies for maximum efficiency while minimizing disruptions to both staff and patients alike.
- Maintained accurate records of patient interactions, including documentation of care plans, treatment goals, and progress notes.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Care Coordinator/Office Manager
Avante Plastic Surgery
09.2015 - 11.2018
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Increased efficiency in multi-disciplinary meetings by preparing agendas, taking minutes, and distributing follow-up action items.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
Office Manager
Metropolitan MedSpa
05.2014 - 02.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Bio Skin and Laser
Office Manager
04.2012 - 05.2014
- Improved assembly efficiency by streamlining bin assembly processes and implementing time-saving techniques.
- Enhanced product quality through meticulous attention to detail during the assembly process.
- Consistently met production goals by effectively managing time and prioritizing tasks.
- Reduced workplace accidents by strictly adhering to safety protocols and maintaining a clean work environment.
- Assisted in training new employees, ensuring proper techniques were utilized for optimal bin assembly results.
- Maintained accurate inventory records of assembled bins, facilitating efficient order fulfillment processes.
Cle De Peau Beaute Counter Manager
Houston Nordstrom Galleria
07.2011 - 04.2012
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Operated cash register to accurately complete customer financial transactions.
Esthetician/Laser Technician
American Laser Skin Care
04.2010 - 07.2011
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Collaborated with medical professionals such as dermatologists or plastic surgeons when necessary for clients requiring advanced skincare treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided clients with knowledge of all cosmetic services being provided.
- Resolved customer complaints and facilitated conflict resolutions.
- Executed laser hair removal and microdermabrasion procedures.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Office Manager/Guest and Group Coordinator
Institute For Health And Wellness
05.1999 - 09.2009
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Business Owner
Elegant Bed And Bath
02.1995 - 04.1999
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Arts - Business Technology Specialist
Lone Star College
Tomball, TXBachelor of Science - Business
University of Houston
Business AdministrationEsthetic Certification
Legacy Beauty School
Tomball, TXLaser Technician Certification
Texas Laser Institute
Houston, TXSkills
- Office Administration
- Procedure Preparation
- Multitasking Abilities
- Electronic Health Records
- Scheduling Expertise
- Organizational Skills
- Attention to Detail
- Problem Solving
- Customer Service
- Medical Terminology
- Professionalism
- Decision Making
- Computer Proficiency
- Educating Patients
- EHR Systems Expertise
- Schedule Coordination
- Patient Relations
- Following up With Patients
- Updating Charts
- Payment Collection
- Patient Scheduling
- Outpatient Procedures
- Administrative Support
- Payment Plan Options
- Cash Handling
- Problem-Solving
- Office Coordination
- Appointment Scheduling
- Medical Charting
Timeline
Patient Surgery Coordinator
Memorial Ambulatory Surgery Center
01.2023 - Current
Patient Care Counselor/Coordinator
Mann Eye Institute
05.2019 - 01.2022
Patient Care Coordinator/Office Manager
Avante Plastic Surgery
09.2015 - 11.2018
Office Manager
Metropolitan MedSpa
05.2014 - 02.2015
Bio Skin and Laser
Office Manager
04.2012 - 05.2014
Cle De Peau Beaute Counter Manager
Houston Nordstrom Galleria
07.2011 - 04.2012
Esthetician/Laser Technician
American Laser Skin Care
04.2010 - 07.2011
Office Manager/Guest and Group Coordinator
Institute For Health And Wellness
05.1999 - 09.2009
Business Owner
Elegant Bed And Bath
02.1995 - 04.1999
Associate of Arts - Business Technology Specialist
Lone Star College
Bachelor of Science - Business
University of Houston
Esthetic Certification
Legacy Beauty School
Laser Technician Certification
Texas Laser Institute
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