Neda Mostofi
Houston,TX
Summary
Compassionate Surgery Coordinator with years of experience helping others through personal excellence. Employs strong administrative, organizational and interpersonal skills. Background in patient care in fast-paced medical office. Skilled in management and manages multiple tasks simultaneously with minimal supervision.
Overview
29
29
years of professional experience
Work History
Patient Surgery Coordinator
Memorial Ambulatory Surgery Center
Houston, TX
01.2023 - 04.2024
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
Patient Care Counselor/Coordinator
Mann Eye Institute
Houston, TX
05.2019 - 01.2022
- Improved patient satisfaction by providing empathetic and attentive care during their appointments.
- Enhanced patient understanding of treatment plans by explaining medical procedures and answering questions thoroughly.
- Reduced appointment wait times by efficiently managing schedules and coordinating with other healthcare professionals.
- Ensured patient safety and comfort, adhering to strict infection control protocols at all times.
- Increased patient adherence to treatment recommendations through clear explanations of potential benefits and risks involved in various options.
- Maintained accurate records of patient interactions, including documentation of care plans, treatment goals, and progress notes.
- Provided excellent customer service to patients and medical staff.
Patient Care Coordinator/Office Manager
Avante Plastic Surgery
Sugar Land, TX
09.2015 - 11.2018
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Worked with patients to schedule tests and procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Office Manager
Metropolitan MedSpa
Houston, TX
05.2014 - 02.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Bio Skin and Laser
Office Manager
Houston, TX
04.2012 - 05.2014
- Improved assembly efficiency by streamlining bin assembly processes and implementing time-saving techniques.
- Enhanced product quality through meticulous attention to detail during the assembly process.
- Consistently met production goals by effectively managing time and prioritizing tasks.
- Reduced workplace accidents by strictly adhering to safety protocols and maintaining a clean work environment.
- Assisted in training new employees, ensuring proper techniques were utilized for optimal bin assembly results.
- Maintained accurate inventory records of assembled bins, facilitating efficient order fulfillment processes.
Cle De Peau Beaute Counter Manager
Houston Nordstrom Galleria
Houston, TX
07.2011 - 04.2012
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Implemented visual merchandising strategies to attract customers and promote featured products.
Esthetician/Laser Technician
American Laser Skin Care
Houston, TX
04.2010 - 07.2011
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
Office Manager/Guest and Group Coordinator
Institute For Health And Wellness
Tomball, TX
05.1999 - 09.2009
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Business Owner
Elegant Bed And Bath
The Woodlands, TX
02.1995 - 04.1999
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
Education
Associate of Arts - Business Technology Specialist
Lone Star College
Tomball, TXEsthetic Certification
Legacy Beauty School
Tomball, TXLaser Technician Certification
Texas Laser Institute
Houston, TXSkills
- HIPAA Compliance
- Scheduling expertise
- Patient Counseling
- Office Administration
- Post Operative Care
- Copay collecting
- Patient Relations
- Checking in patients
- Educating patients
- Schedule Coordination
- EMR Updating
Timeline
Patient Surgery Coordinator
Memorial Ambulatory Surgery Center
01.2023 - 04.2024
Patient Care Counselor/Coordinator
Mann Eye Institute
05.2019 - 01.2022
Patient Care Coordinator/Office Manager
Avante Plastic Surgery
09.2015 - 11.2018
Office Manager
Metropolitan MedSpa
05.2014 - 02.2015
Bio Skin and Laser
Office Manager
04.2012 - 05.2014
Cle De Peau Beaute Counter Manager
Houston Nordstrom Galleria
07.2011 - 04.2012
Esthetician/Laser Technician
American Laser Skin Care
04.2010 - 07.2011
Office Manager/Guest and Group Coordinator
Institute For Health And Wellness
05.1999 - 09.2009
Business Owner
Elegant Bed And Bath
02.1995 - 04.1999
Associate of Arts - Business Technology Specialist
Lone Star College
Esthetic Certification
Legacy Beauty School
Laser Technician Certification
Texas Laser Institute
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