Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Neda Schleicher

Neda Schleicher

San Antonio,TX

Summary

Creative customer service professional with a proven track record in delivering exceptional support in diverse international settings. Demonstrates reliability and resilience while quickly adapting to new challenges. Strong ability to work independently and efficiently, contributing to team success and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Small Business Owner

Self-employed
San Antonio, Texas
12.2023 - Current
  • Developed seasonal beverage menus to meet diverse customer preferences.
  • Implemented targeted marketing strategies to increase foot traffic and brand visibility.
  • Oversaw inventory management and supplier relationships to ensure quality sourcing.
  • Ensured compliance with health and safety regulations in food handling practices.
  • Monitored stock levels of ingredients, beverages, supplies, and equipment for operations.
  • Analyzed sales data to identify opportunities for revenue growth.
  • Maintained accurate records of financial transactions and sales performance.
  • Optimized profits by controlling food, beverage, and labor costs.

Customer Service/Customer Claims

Media Saturn Handels Gmbh
Norderstedt, Germany
03.2020 - 09.2022
  • Contributed innovative solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving issues with knowledgeable service.
  • Collaborated with cross-functional teams to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuous education and advanced training.
  • Identified customer needs promptly to ensure efficient service delivery.
  • Completed routine maintenance and repairs on products and services.
  • Provided excellent face-to-face and phone service to customers, addressing requests effectively.

Service Professional

Lufthansa Airlines
Hamburg, Germany
05.2010 - 09.2020
  • Assisted passengers with check-in and boarding procedures to enhance efficiency.
  • Delivered exceptional customer service, improving overall passenger experience.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Collaborated with team members to maintain operational efficiency during peak hours.
  • Coordinated luggage handling processes for safe transport of baggage.
  • Utilized reservation systems for booking tickets and modifying itineraries.
  • Communicated effectively with flight crews regarding passenger needs and updates.
  • Verified passenger documentation to ensure compliance with regulations.

Collections Specialist/Accounting

Jens Schleicher Gmbh
Quickborn, Germany
01.2010 - 01.2016
  • Managed customer accounts to ensure timely payments and resolve discrepancies efficiently.
  • Communicated with clients regarding outstanding balances and negotiated payment options.
  • Processed payment plans to facilitate account settlements while maintaining strong customer relations.
  • Utilized collections software to track interactions and update account statuses effectively.
  • Documented collection activities for compliance and reporting purposes, ensuring accuracy.
  • Developed relationships with debtors to encourage prompt payments and deliver exceptional service.
  • Reviewed delinquent accounts, contacting customers via phone, email, or mail to negotiate repayment terms.
  • Monitored overdue accounts for potential legal action, escalating cases per established policies.

Graphic-Designer

Freelancer
01.2008 - 08.2012
  • Created custom logos and marketing materials using Adobe Creative Suite tools.
  • Designed print materials, including brochures and flyers, for effective marketing campaigns.
  • Developed website graphics and layouts to ensure user-friendly navigation.
  • Managed multiple projects simultaneously, consistently meeting client deadlines.
  • Provided design consultations, delivering tailored creative solutions to clients.
  • Conducted market research to remain informed on current design trends.
  • Edited and refined existing designs based on client feedback and preferences.
  • Enhanced brand identity and engagement through visual content creation for various clients.

Education

Bachelor's degree - Graphic Design

Kunstschule Alsterdam
Hamburg, Germany
03-2007

High school diploma -

Coppernicus Gymansium
Norderstedt, Germany
06-2002

Skills

  • Customer service expertise
  • Dependability and reliability
  • Resilience under pressure
  • Quick learner
  • Independent work capability
  • International experience
  • Marketing strategy development
  • Inventory management skills
  • Sales analysis proficiency
  • Customer relationship management
  • Financial record keeping
  • Brand development expertise
  • Effective communication skills
  • Problem solving abilities
  • Conflict resolution strategies
  • Creative design skills
  • Planning and execution skills
  • Sales oversight capabilities
  • Self-motivation traits
  • Analytical thinking

Affiliations

  • interested in healthy lifestyle spending most of the time with my family outdoors

Languages

English
Full Professional
German
Native/ Bilingual
Persian
Native/ Bilingual
French
Limited

Timeline

Small Business Owner

Self-employed
12.2023 - Current

Customer Service/Customer Claims

Media Saturn Handels Gmbh
03.2020 - 09.2022

Service Professional

Lufthansa Airlines
05.2010 - 09.2020

Collections Specialist/Accounting

Jens Schleicher Gmbh
01.2010 - 01.2016

Graphic-Designer

Freelancer
01.2008 - 08.2012

Bachelor's degree - Graphic Design

Kunstschule Alsterdam

High school diploma -

Coppernicus Gymansium

Similar Profiles

CREATE PROFILE