Summary
Overview
Work History
Education
Skills
Timeline
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Neda Zakarauskaite

Stanwood,WA

Summary

Operations Manager and talented leader with seven years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with a strategic approach.

Overview

8
8
years of professional experience

Work History

Operations Manager

The TJX Companies, Inc
01.2016 - Current
  • Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints
  • Directed and delegated merchandising tasks, using strategic store positioning and effective phonogram design to drive sales and increase product exposure
  • Trained and mentored employees to maintain friendly demeanor, provide professional service, and uphold company values
  • Managed successful retail teams by recruiting, training, and empowering workers to exceed expectations
  • Oversaw opening and closing duties and delegated tasks to promote efficient operations
  • Built collaborative store culture using regular meetings and open-door policies to establish trusting relationships
  • Regulated shrinkage and supported loss prevention objectives by closely monitoring store security protocols
  • Worked with sales and merchandising teams to verify proper promotional signage and product placement aligned with weekly store ads
  • Coordinated staff schedules to meet projected business demands, provide adequate shift coverage, and compensate for special events or high-volume sales days
  • Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction
  • Engaged customers with friendly conversation and offers of support, building loyalty and increasing sales
  • Exceeded revenue targets through effective promotional planning and merchandising strategies
  • Managed cash drawer assignment and distribution and assisted with balancing and reconciling before and after shifts
  • Collaborated with store management to oversee and direct all retail store operations
  • Cultivated atmosphere of open communication to encourage employee rapport-building, boost morale, and proactively solve employee relations issues.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Office Bookkeeper

Linas Lithuanian Heritage School
01.2017 - 01.2020
  • Oversaw day-to-day accounting needs, including processing payments and invoices
  • Resolved accounting discrepancies with critical thinking and thorough research
  • Assisted with tax process by preparing records and statements
  • Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues
  • Purchased and acquired supplies, authorized petty cash, and monitored office inventory levels
  • Maintained records of purchases, expenditures, revenue, invoices, and payments
  • Kept depository accounts current and accurate with timely reconciliations
  • Made bank deposits and processed cash
  • Handled accounts payable and receivable functions, including invoicing, depositing, and processing payments
  • Issued receipts, invoices, and billing statements
  • Performed payroll tasks, including balancing and reconciling payroll data and handling taxes
  • Managed, maintained, and prepared financial statements and reports
  • Handled records for 20 customers with accurate account updates and order processing
  • Updated and maintained general ledger information
  • Used Zoho to organize accounting records and draft Balance Sheets and Income Statements

Tax Preparer

John Lee
01.2018 - 01.2018
  • Supported individual and business tax clients and prepared simple to complex tax returns
  • Mitigated risks, maintaining consistent and updated knowledge of current federal and state regulations
  • Helped clients with issue resolution through proactive communication with IRS personnel
  • Leveraged industry knowledge and performed due diligence to assist clients in receiving maximum returns
  • Adapted to new technology and processed when conducting virtual tax interviews and planning sessions with clients
  • Consulted with clients to assist in pre tax planning, and preparing financial statements and corporate tax returns
  • Prepared and filed payroll tax returns and sales tax returns
  • Used Intuit to record client data and maintain organized files
  • Completed accurate returns based on client documentation and additional information
  • Assisted taxpayers with completing forms by furnishing sufficient and accurate information.

Education

Business Management And Accounting

Western Washington University
Bellingham, WA
2022

High School Diploma -

Stanwood High School
06.2016

Skills

  • Time management
  • Task prioritization
  • Analytical thinking
  • Tax statement preparation
  • Records Management
  • Customer Needs Assessments
  • Customer Relationship Management

Timeline

Tax Preparer

John Lee
01.2018 - 01.2018

Office Bookkeeper

Linas Lithuanian Heritage School
01.2017 - 01.2020

Operations Manager

The TJX Companies, Inc
01.2016 - Current

Business Management And Accounting

Western Washington University

High School Diploma -

Stanwood High School

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Neda Zakarauskaite