NEDALIT CARDONA
Springfield,MA
Summary
Knowledge and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
18
18
years of professional experience
Work History
Operator
Valence Surface Technology
06.2022 - Current
- Performed inspections and routine maintenance on equipment.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Front Desk Receptionist
Bay State Health Care
02.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Professional Physical Therapy
Receptionist
09.2012 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Front Desk Receptionist
Gandara Mental Health Center
05.2005 - 07.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
No Degree - English-as-a-Second-Language Education
Springfield Technical Community College
Springfield, MA01.2008
High School Diploma -
Luis Muñoz Iglesias
Cidra, PR05.1994
Skills
Recordkeeping and bookkeeping
Multi-line telephone skills
Business operations understanding
Meticulous and organized
30 WPM typing speed
Organization and efficiency
Data Entry
Multitasking ability
Reliable
Fast learner
Always on time
Bilingual
Great costumer service
Timeline
Operator
Valence Surface Technology
06.2022 - Current
Front Desk Receptionist
Bay State Health Care
02.2021 - 05.2022
Professional Physical Therapy
Receptionist
09.2012 - 08.2020
Front Desk Receptionist
Gandara Mental Health Center
05.2005 - 07.2012
No Degree - English-as-a-Second-Language Education
Springfield Technical Community College
High School Diploma -
Luis Muñoz Iglesias
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