Neddra Dorsey
Ontario,CA
Summary
Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
Work History
Patient Service Representative Sr
Virginia Oncology Associates
Norfolk, Virginia
12.2019 - 08.2022
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Administrative Assistant /Manager
Torrance Western Self Storage
Torrance, CA
04.2019 - 11.2020
- Monitored office supplies to order and replenish stock when necessary.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Used [Software] and [Software] to create presentations, reports and spreadsheets.
- Receive payments and record receipts for services. File and maintain records
Customer Service Representative
Speed Rooter 2000
City of Los Angeles, CA
11.2016 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants. Cash handling ,banking , work orders .
Patient Service Representative
Patient First
Chesapeake, VA
05.2011 - 10.2016
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used [Software] to schedule appointments.
- Balanced deposits and credit card payments each day.
Education
High School Diploma -
California Technical Education College
Los Angeles, CA06.1988
Skills
- Explaining Policy and Procedures
- Building Rapport and Credibility
- Insurance Information Collection
- Caring and Empathetic
- Insurance Verification
- Gathering Information From Patients
- Appointment Confirmation
- Administrative and Office Support
- Balancing Daily Deposits
- Word Process
- Patient Appointment Management
- Comfort with Technology and Databases
- Punctual and Hardworking
Timeline
Patient Service Representative Sr
Virginia Oncology Associates
12.2019 - 08.2022
Administrative Assistant /Manager
Torrance Western Self Storage
04.2019 - 11.2020
Customer Service Representative
Speed Rooter 2000
11.2016 - 05.2019
Patient Service Representative
Patient First
05.2011 - 10.2016
High School Diploma -
California Technical Education College
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