NEDDREA MUNNINGS
Miramar,FL
Summary
PASSIONATE AND RESULTS-DRIVEN INDIVIDUAL DESIRING A LIFE/ HEALTH INSURANCE POSITION WITH A REPUTABLE COMPANY IN ORDER TO USEMY EXTENSIVE BACKGROUND IN CUSTOMER SERVICE AND KNOWLEDGE OF ADMINISTRATIVE PROCEDURES.
Overview
14
14
years of professional experience
Work History
DMS Sales Agent
Humana
Work From Home
03.2023 - Current
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Advised customers on various aspects of their health insurance policies.
Health insurance agent
Spring venture group
06.2021 - 02.2023
- Provided knowledge to Medicare recipients with their current or new plan to help evaluate their needs against the services and coverage they are eligible for
- Provided non Medicare recipients help with programs that can still lock in health insurance at a reasonable rate.
Level one Mac + Tech Support agent
Kelly connect: Apple program
07.2017 - 11.2021
- Support customers with Apple products and services
- Provided troubleshooting assistance to resolve various customer issues
- Transferred and received chats from different tiers to accommodate the customers' needs
- Received payment information to create repair/replacement orders.
Manager
Ship and shop
06.2013 - 06.2018
- Overseen activities directly related to making products or providing services
- Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievements and to determine areas needing cost reduction and program improvement
- Determined staffing requirements, created organizational flow charts and career path reports to evaluate employee compensation information, interviewed, hired and trained new employees.
Home repair appointment specialist
VIP Connect: Home advisor
01.2015 - 07.2017
- Answered incoming calls in regards to projects that involved home repairs
- Set up appointments with contractors to complete various tasks requested by the customer
- Interacted with contractors and customers to make sure they were well satisfied with the services received
- Connected with contractors to answer customer inquiries.
Secretary
The Solution Center
10.2011 - 06.2013
- Direct or coordinate the supportive services department of a business, agency, or organization
- Analyzed internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or disposal of records
- Hire and terminate clerical and administrative personnel
- Prepare and review operational reports and schedule to ensure accuracy and efficiency.
Remote Tech support agent
I.C.E. (Advanced Tech Support)
03.2010 - 10.2011
- Accessed clients' computers remotely to help resolve various technical issues
- Removed malware, adware, Spyware, etc
- From clients' computer with remote access
- Sold various software to help maintain the computer's needs including Panda
- Set up appointments for tune-ups on their devices to keep the computer in pristine condition
- Took credit card, debit card, and banking information from customers to help pay for service.
Education
Medical Billing and Coding -
Sheridan Tech
07.2020
Life, Health and annuities Insurance license(s)
04.2020
Skills
- Closing Deals
- Customer Assistance
- Key Relationship Management
- Strategy Development
- Sales Follow-Up
- Sales Strategies
Timeline
DMS Sales Agent
Humana
03.2023 - Current
Health insurance agent
Spring venture group
06.2021 - 02.2023
Level one Mac + Tech Support agent
Kelly connect: Apple program
07.2017 - 11.2021
Home repair appointment specialist
VIP Connect: Home advisor
01.2015 - 07.2017
Manager
Ship and shop
06.2013 - 06.2018
Secretary
The Solution Center
10.2011 - 06.2013
Remote Tech support agent
I.C.E. (Advanced Tech Support)
03.2010 - 10.2011
Medical Billing and Coding -
Sheridan Tech
Life, Health and annuities Insurance license(s)
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