NEDELKA LEZCANO
TAX PREPARER
Miami,US
Summary
Dynamic tax preparer assistant with expertise in multi-state tax filing and client communication at ML Accounting and Notary Services. Proven track record of reducing errors and maximizing client refunds through meticulous attention to detail and strong knowledge of tax law. Committed to enhancing office efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
TAX PREPARER ASSISTANT
ML ACCOUNTING AND NOTARY SERVICES
01.2025 - 05.2025
- Reduced errors by double-checking calculations and cross-referencing input data against source documents.
- Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
- Utilized tax software to efficiently complete individual and business returns, ensuring accuracy and compliance with all applicable laws and regulations.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
ASISTANT MANAGER
RIVER MARINE SUPPLY
02.2020 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
ASISTANT MANAGER
RICKS YELLOW BAIT HOUSE
08.2016 - 02.2020
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
CASHIER ASSISTANT MANAGER
FERRO ENTERPRISE
01.2012 - 08.2016
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Quickly and accurately counted drawers at start and end of each shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
E.S.P.A
CHIRIQUI, REP PANAMA 05.2001 -
COURSE - IMMIGRATION PARALEGAL
PARALEGAL INSTITUTE OF THE AMERICAS
MIAMI, FLORIDA 05.2001 -
TAX PREPARER - TAX PREPARER PERSONAL AND SMALL BUSINESS
UNIVERSIDAD DE IMPUESTO
MIAMI, FLORIDA 05.2001 -
Skills
- Tax return preparation
- Local, state, and federal tax returns
- Client communication
- Tax law knowledge
- Bookkeeping
- QuickBooks proficiency
- Corporate tax preparation
- Multi-state tax filing
- Individual returns preparation
- Individual tax returns
- Tax return filing
- Client confidentiality
- Deadline oriented
Timeline
TAX PREPARER ASSISTANT
ML ACCOUNTING AND NOTARY SERVICES
01.2025 - 05.2025
ASISTANT MANAGER
RIVER MARINE SUPPLY
02.2020 - 12.2024
ASISTANT MANAGER
RICKS YELLOW BAIT HOUSE
08.2016 - 02.2020
CASHIER ASSISTANT MANAGER
FERRO ENTERPRISE
01.2012 - 08.2016
High School Diploma -
E.S.P.A
05.2001 -
COURSE - IMMIGRATION PARALEGAL
PARALEGAL INSTITUTE OF THE AMERICAS
05.2001 -
TAX PREPARER - TAX PREPARER PERSONAL AND SMALL BUSINESS
UNIVERSIDAD DE IMPUESTO
05.2001 -
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