Nedia Anchundia

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Perform CPR in house Training for new employee & staff
• Payroll (Workday) PTO sick leave, adjustment and approvals

• Achieved consistently high customer scores due to exceptional servies
• Assisted approximately 1000 customers a year from the Charleston International
  Airport without a single accident nor customer complaint-as well as 734 kudos received, 97% 5-star rides and 1134 rides given.

• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Researched and analyzed legal issues and cases to provide accurate advice to clients.
• Communicated pertinent information to clients via phone, email, and mail.
• Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.

•Coordinated schedules and set appointments by calling Roper St Francis patients
•Used Cerner to document calls and schedule appointments.
•Gave out knowledgeable details regarding business offerings and procedures.
•Provided exceptional customer service through effective telephone
communication and follow-ups.
•Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
•Processed payments and updated accounts to reflect balance changes.

• Reviewed benefits paperwork for accuracy and completeness.
• Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
• Managed continuous enrollment processes, as well as yearly enrollment periods.
• Directed and controlled 401K, medical, dental, and vision benefit packages.
• Calculated deductions and disability payments.

• Care Coordinator- 04.2016 - 05.2019 DAP Representative- 09.2014-04.2016 Sr.Bilingual Customer Service- 10.2006 - 09.2014
  •Identified operational and performance issues and worked with managers to resolve concerns.
  •Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns,managed effective problem solving; explained insurance plan benefits for members.
  •Completed special forms and required documentation to help callers obtain needed services and resolve issues.
  •Handled over 20 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
  •Completed documents and work requests according to company standards. Works closely with members, communicate with Social Security Administration
  and Disability Determination Services by analyzing claims and documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.
  •Responsible for maintaining a high level of professionalism with members and working to establish a positive report with every caller, maintaining member
  confidentiality.
  •Maintains data entry requirements by following data program techniques and procedures.
  •Trained newly hired top talent to fill key positions and maximize productivity.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Communicated with clients to verify roots and causes of computer problems.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.