Summary
Work History
Overview
Education
Skills
Timeline
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Nedia Jackson

Waldorf,MD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History

Access Control Specialist

New Age Protection
Springfield, VA
08.2017 - Current
  • Secure areas as directed within guidelines of post orders or security regulations.
  • Monitor access into and from facility, by verifying personnel identification and ability to identify various government-issued badges.
  • Operate and maintain manual and computer-based access control on other computer-related systems, databases, and equipment.
  • Perform other duties as assigned

Custodial Worker

CW Resources Inc.
Washington, DC
09.2017 - 11.2018
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Trained junior maintenance professionals on correct repair and cleaning procedures.
  • Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.

Residential Monitor

Regional Addiction Prevention R.A.P
Washington, DC
07.2010 - 02.2014
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Custodian

Chimes DC
Washington, DC
02.2010 - 03.2013
  • Scour/Sanitize bathroom sinks, toilets, and shower areas .Polish plumbing fixtures Clean mirrors, light fixtures, doors, sills, and walls.
  • Proper and safe use of chemicals (OSHA) English guidelines. Knowledge of infection control and universal precautions policies and procedures.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Washed and spot-cleaned desktop's, office glass, partitions, doors and walls.

Call Center Representative

Augmentation Inc.
Hyattsville, MD
08.2011 - 03.2012
  • Answer income bound calls for government program
  • Data Entry

Contract Specialist

TEK Systems Inc.
Alexandria, VA
08.2008 - 04.2009
  • Reviewed contract plans and project specifics for thorough understanding.
  • Assisted contract and legal professionals to address contract issues and developments.

Receptionist / Coordinator

H&R BLOCK
Capitol Heights, MD
12.1999 - 01.2009
  • Kept reception area clean and neat to give visitors positive first impression
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Answered 30-60 inquiries and resolved or escalated issues to management personnel to ensure client satisfaction

Overview

23
23
years of professional experience

Education

A.A Business Administration - Business Administration

Purdue University
West Lafayette, IN
10.2017

Course Completion - Microsoft Applications

College of Southern Maryland
La Plata, MD
2009

GED -

Potomac Job Corp
Washington, DC
2003

Trade Completion Certificate - Medical Assisting

Sanz School
Washington, DC
2000

Skills

  • Strategic Planning
  • Critical thinking
  • Data analysis
  • Clerical
  • Attention To Detail
  • Microsoft Word Suite
  • Office Procedures
  • Software Applications
  • Data Entry
  • Record Keeping
  • Filing Systems

Timeline

Custodial Worker

CW Resources Inc.
09.2017 - 11.2018

Access Control Specialist

New Age Protection
08.2017 - Current

Call Center Representative

Augmentation Inc.
08.2011 - 03.2012

Residential Monitor

Regional Addiction Prevention R.A.P
07.2010 - 02.2014

Custodian

Chimes DC
02.2010 - 03.2013

Contract Specialist

TEK Systems Inc.
08.2008 - 04.2009

Receptionist / Coordinator

H&R BLOCK
12.1999 - 01.2009

A.A Business Administration - Business Administration

Purdue University

Course Completion - Microsoft Applications

College of Southern Maryland

GED -

Potomac Job Corp

Trade Completion Certificate - Medical Assisting

Sanz School
Nedia Jackson