Summary
Overview
Work History
Education
Skills
Training
Languages
Languages
Certification
Timeline
Generic

Nedia.M Anchundia

Summerville,SC

Summary

Dynamic Property Manager with a proven track record at Friedlam Partners, excelling in tenant relations and lease negotiations. Adept at strategic planning and financial reporting, I enhance operational efficiency while fostering strong customer relationships. My exceptional communication skills and market analysis expertise drive successful outcomes in multi-family property management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Manager/Bilingual

Friedlam Partners
01.2024 - Current
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Managed all maintenance requests from tenants in a timely manner.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Updated tenant and unit information to keep current in housing database.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Office Manager

Surpass Behavioral Health
01.2022 - 01.2024
  • Implemented and currently maintain efficient computer and physical filing systems, ensuring seamless organization of paper and electronic documents.
  • Spearhead updating of reports and skillfully managed accounts, contributing to the maintenance and enhancement of the company database.
  • Manage end-to-end payroll processes using Workday, including PTO, sick leave, adjustments, and approvals, ensuring accuracy and compliance.
  • Demonstrated adept oversight of office inventory, streamlining ordering, requisition, stocking, and shipment receiving processes.
  • Successfully optimized staffing levels during peak periods by creating strategic employee schedules and effectively monitoring call-outs.
  • Established ambitious targets for employees, fostering a results-driven environment that significantly contributed to company success and heightened motivation.
  • Conducted comprehensive CPR in-house training for new employees and staff, enhancing the team's emergency response capabilities.
  • Proactively took initiative to identify opportunities for improvement and implemented innovative solutions to enhance processes.
  • Exhibited excellent communication skills, both written and verbal, fostering clear and transparent communication within the team and ensuring alignment with organizational objectives.
  • Adhered to the highest standards of integrity and ethical conduct in all interactions, promoting a culture of trust and reliability among colleagues and stakeholders.

Legal Assistant/Paralegal

George Sink Law Firm
01.2022 - 12.2022
  • Filed court documents and legal pleadings with precision on behalf of attorneys, ensuring compliance with court procedures.
  • Drafted and prepared correspondence and legal forms, maintaining clear and effective communication channels within the legal framework.
  • Communicated crucial information to clients through various channels, including phone, email, and mail, ensuring timely and transparent updates.
  • Conducted in-depth legal research and analysis, providing accurate and informed advice to clients on complex legal issues and cases.
  • Exercised meticulous management of accounts and client records, upholding confidentiality and discretion at all times.
  • Led comprehensive legal research efforts, compiling and organizing evidence while identifying pertinent legal articles and statutes for use in legal proceedings.

Scheduling Specialist

Ensemble Health Partners
01.2021 - 12.2022
  • Coordinated schedules and managed appointments by proactively calling Roper St Francis patients, demonstrating strong organizational skills.
  • Utilized Cerner to document calls and efficiently schedule appointments, ensuring accurate and streamlined record-keeping.
  • Disseminated knowledgeable details about business offerings and procedures, contributing to informed decision-making by clients.
  • Processed payments and maintained up-to-date accounts, ensuring accurate reflection of balance changes and contributing to financial transparency.
  • Provided exceptional customer service through effective telephone communication, demonstrating commitment to satisfaction.
  • Delivered valuable administrative support to team members by handling tasks such as making copies, sending faxes, organizing documents, and rearranging schedules.

Benefits Administrator III (Bilingual)

Benefitfocus
01.2020 - 12.2021
  • Reviewed benefits paperwork meticulously, ensuring accuracy and completeness in adherence to established standards.
  • Managed open enrollment benefits process for five key company departments, provided expert technical support, and collaborated with vendors, providers, and staff to uphold a robust portfolio of insurance and retirement options.
  • Calculated deductions and managed disability payments, maintaining precision and compliance with relevant regulations.
  • Oversaw continuous enrollment processes and yearly enrollment periods, facilitating smooth transitions and updates for employees.
  • Directed and controlled comprehensive benefit packages, including 401K, medical, dental, and vision plans, ensuring alignment with organizational goals.

Care Coordinator

Select Health Of South Carolina Inc.
01.2016 - 12.2019
  • Completed specialized forms and documentation to assist callers in obtaining necessary services and resolving issues promptly.
  • Managed over 20 translation calls daily, utilizing clear communication skills to efficiently address the root of each issue.
  • Executed document preparation and work requests according to company standards, working closely with members and communicating with Social Security Administration and Disability Determination Services to analyze claims and documentation in a timely manner.
  • Ensured data entry accuracy by following data program techniques and procedures.
  • Identified operational and performance issues, collaborating with managers to implement effective resolutions and improvements.
  • Applied cultural knowledge and interpersonal abilities to facilitate open communication with customers, addressing concerns, and employing effective problem-solving techniques, particularly in explaining insurance plan benefits to members.
  • Maintained a high level of professionalism in interactions with members, establishing positive rapport with every caller and prioritizing member confidentiality.
  • Played a key role in training newly hired top talent, contributing to the development of a skilled workforce and maximizing overall productivity.

Support Specialist

Immedion
01.2015 - 12.2016
  • Collaborated with clients to ascertain the root causes of computer problems and provided clear communication throughout the resolution process.
  • Maintained accurate records by tracking and documenting customer interactions in the customer relationship management system.
  • Enhanced customer satisfaction by promptly responding to inquiries and effectively resolving complaints, fostering trust and loyalty.
  • Employed systematic ticketing system to efficiently manage and prioritize customer requests, ensuring urgent needs were addressed promptly.
  • Proficiently troubleshot hardware, software, and network issues, rectifying discrepancies to optimize system performance.

Education

Bachelor of Science - Cloud Computing/Computer Information Science

ECPI University
Charleston, SC

Associate of Science - Network Security/Computer Information Science

ECPI University
Charleston, SC

Skills

  • Strategic Planning
  • Office Operations Optimization
  • Customer Relations Management
  • Relationship Development
  • Accounts Management
  • Payroll/ADP
  • Workday
  • Team Leadership
  • Documentation
  • Cross-Functional Collaboration
  • Financial reporting
  • Lease negotiation
  • Property inspections
  • Tenant relations
  • Market analysis
  • Project coordination
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Scheduling management
  • Fair housing mandates
  • Process improvement
  • Eviction notices
  • Business administration
  • Contract negotiation
  • Leasing operations
  • Leasing and sales
  • Multi-family property management
  • Maintenance scheduling
  • Grounds maintenance
  • Tenant and eviction laws
  • Payment collection
  • Unit vacancies
  • Skilled multi-tasker
  • Property tours and inspections
  • Staff management
  • Lease renewals
  • Software utilization
  • Business development
  • Database management
  • Occupancy management
  • Work order monitoring
  • Exceptional oral and written communication skills
  • Administrative support
  • Lease administration
  • Property management
  • Fair housing compliance
  • Eviction procedures
  • Video surveillance
  • Active listening
  • Parking operations

Training

Leadership Development Program w/ Dale Carnegie Training, North Charleston, SC

Languages

  • Spanish, Native
  • Portuguese, Limited Working

Languages

Spanish
Professional
Portuguese
Elementary

Certification

  • Notary Public of SC
  • Adult First Aid Peds/CPR/AED Instructor

Timeline

Property Manager/Bilingual

Friedlam Partners
01.2024 - Current

Office Manager

Surpass Behavioral Health
01.2022 - 01.2024

Legal Assistant/Paralegal

George Sink Law Firm
01.2022 - 12.2022

Scheduling Specialist

Ensemble Health Partners
01.2021 - 12.2022

Benefits Administrator III (Bilingual)

Benefitfocus
01.2020 - 12.2021

Care Coordinator

Select Health Of South Carolina Inc.
01.2016 - 12.2019

Support Specialist

Immedion
01.2015 - 12.2016

Bachelor of Science - Cloud Computing/Computer Information Science

ECPI University

Associate of Science - Network Security/Computer Information Science

ECPI University

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Nedia.M Anchundia