Nedra Burckhalter

Experienced professional with a strong background in customer service and data entry, complemented by 20 years of military service. Demonstrates exceptional analytical, organizational, and interpersonal skills, along with the ability to effectively collaborate with a diverse staff. Successfully supervised the training and professional development of personnel, while also leading and directing multiple planning efforts to specify resource and training requirements for higher organizational operations. Accomplished Supervisor focused on meeting customer expectations and achieving company goals, driving success through directing high-producing teams and fostering lasting employee rapport. Possesses exceptional knowledge of cost-reduction methods and streamlining production processes. Recognized for quick-thinking problem-solving abilities, excellent issue and conflict resolution skills, and a track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist with 18 years of expertise in communications for the military sector, skilled in cultivating rapport with individuals to optimize project goals and output, resolving complex problems, and delivering innovative improvement strategies. Proficient in Microsoft Office software. Forward-thinking Operations Specialist bringing 20 years of expertise in secure communications in the military sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure Advanced Medical Support Assistant position. Ready to help team achieve company goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Graduate with foundational knowledge in Business Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Graduate with foundational knowledge in Business Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Results-driven Advanced Medical Support Assistant with six years of experience in the medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.

• President Student Government - Strayer University Morrow Campus
• Member - Atlanta Women Vetern
• Georgia Military Women Southern Region

• Medical Support Assistant, Decatur, GA, 12/01/18, Present, Provide administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Social Workers, and other administrative and professional staff throughout the Medical Specialty Care Service area. Administrative scheduling/rescheduling, monitoring and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. Negotiating with patients to facilitate patient-centered scheduling of appointments and interpreting and verifying provider orders as appropriate. Obtain medical information from patients, documenting information accurately in the appropriate system and communicating accurately and timely to the appropriate clinician and pharmacy representative or team as needed. Interacting with internal and external customers to achieve desired outcomes. Verifying and updating demographics for every telephone call received. Prioritizing calls and making decisions based on caller needs. Handing-off call to the RN for patients/callers that potentially have an emergent or urgent need. Medication refills and refills tracking. Communicating non-symptom messages for patients with their Patient Aligned Care Teams, specialty care teams and Pharmacy representatives as well. Sending secured messages using VA approved communication tools. Complete any additional duties or task that may be assigned by the supervisor to ensure efficient daily operations, in to assist other sections within the Medical Facility meet their goals.
• UNEMPLOYED, 2015, 2018
• Comsec Account Manager, Fort Meade, MD, 2013, 2015, Perform duties as the COMSEC Account Manager (CAM) for assigned unit in maintaining COMSEC sub-account performing duties in support of SAP requirements, to include TACLANE and STE equipment. Perform duties as Information Systems Security Officer (ISSO) for NIPRNET, SIPRNET and JWICS located within assigned unit SAPFs in coordination with the assigned unit. Responsible for classification management, security education, briefings, classification guidance, investigations and in/out processing of personnel requiring access to classified information. Provide unit-level support to assigned subordinate units regarding SAP IA and IT policy, procedures, troubleshooting and guidance IAW SAP directives. Develop and oversee the implementation of the security policy and provide guidance for securing Information Systems (IS). Ensure that security testing and evaluation are completed and documented. Advise the Designated Accrediting Authority (DAA) on the selection and effective use of specific security mechanisms. Evaluate threats and vulnerabilities to ascertain whether additional safeguards are needed. Ensure that a record of all security-related vulnerabilities and incidents is maintained and reporting serious or unresolved violations to the DAA. Ensure that certification is accomplished for each IS. Evaluate certification documentation and providing written recommendations for accreditation to the DAA. Assess changes in the system, its environment, and operational needs that could affect the accreditation. Support, monitor, test, and troubleshoot hardware and software IA or IT problems pertaining to the assigned unit computer and network environment. Configure and manage enclave network environment IAW command policies, procedures, and standards. Assist with development of IA related policies, procedures, and standards. Assist with development of and maintain SAP Information Assurance Education and Training. Ensure all information systems (IS) are operated, maintained and disposed of in accordance with established security policies and practices IAW SAP directives and the System Security Plan at the assigned unit. Ensure all users have the requisite security clearances, authorization, and need-to-know, and are aware of their security responsibilities before granting access to the IS. Ensure configuration management (CM) for security-relevant IS software, hardware, and firmware is maintained and documented. Conduct audits of all SAP IS to ensure compliance with established policies and directives. Ensure that system recovery processes are monitored to ensure that security features and procedures are properly restored. Ensure all IS security-related documentation is current and accessible to properly authorized individuals. Uses evaluative and analytical techniques to identify, analyze, and resolve problems within the position management and staffing arena through use of information systems. Maintains position management in HR Smart to ensure positions are not over allocated or miscoded. PM independently makes all necessary corrections. Conducts periodic data cleanses to ensure accuracy and currency (i.e., auditing HR
• Smart positions against approved organizational strength). Reviews reports monthly to ensure information populated in all appropriate HRIS systems is consistent and accurate across the board. Advises HR staff and stakeholders regarding organizational Position Management and the efficient use of positions. Identifies and reports unresolved data problems. Verifies authorized Position Description (PD) numbers on organizational charts and performs position builds, as needed.
• Senior Administrative/Operations Manager, East Point, GA, 2012, 2013, Senior Operations Manager in charge of providing guidance on all areas of human resources to include staffing, training, administrative support, recruitment, performance management and quality assurance. Worked directly with the executive staff on monitoring the recruiting and retention activities of the organization; directly involved with strength and personnel readiness issues of the organization. Facilitated training and movement for over 3,000 personnel; synchronized training and resource requirements for stateside staff and deploying personnel. Analyze high-visibility and complex issues affecting assigned functions, provides advice and recommendations, and makes independent judgment decisions to facilitate resolution. Represents assigned department in meetings, hearings, presentations, and on committees. Identified personnel and equipment requirements, logistical support, budget analysis, as well as, other general mission support requirements. Supervise assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, and administering disciplinary action as required. Approve a variety of administrative actions and transactions; Interpret and enforce personnel, administrative, and departmental rules, regulations, policies, and procedures. Constructed and presented personnel and security updates to the organization; participated in multiple major command conferences to acquire and disseminate information; issue and refine guidance; provide and receive operational updates and resolve issues. Supervised the development and monitoring of the human resource specialist training program. Managed classified personnel case information of personnel; ensured qualification requirements were met and applications were submitted in a timely fashion. Determined enlistment/reenlistment eligibility utilizing automated systems for retention activities. Responsible for providing executive leadership updated information on personnel tracking and the organization mission readiness status; ensuring all statistical data is accurate and updated. Responsible for over $12 million dollars in government property. Performs work in support of a HR action processing function. Communicates effectively (both orally and in writing) to HR Liaison, serviced customers, and internal departments the need for accuracy of data received, e.g., ensure proper data blocks are input, and supporting documents are attached. Prepares, composes or reviews correspondence for obtaining or supplying information.
• Supervisor, Administrative/Operations, Indianapolis, IN, 20, 2012, Managed all communication security requirements for the organization’s support to simultaneous operations and provided logistical support, budget analysis, as well as, other general mission support. Developed over 50 information and decision briefings for the command; participated in multiple major command conferences to acquire and disseminate information. Experience working with human resources disciplines, recruitment and placement, employee benefits, leave administration, employee/labor relations. The ability to work under stressful demands with short turn-around times, and work with all levels of customers with tact and sound judgment. Prepare oral presentations and written responses to a variety of sources of requests to include congressional responses, training presentations related to HR activities, applicant notifications and responses to inquiries. Supervised 12 personnel on career development tools; managed over 200 additional personnel on the operation and accountability of communications equipment. Managed all communication security requirements for the organization’s support to simultaneous operations, logistical support and budget analysis. Responsible for over $600,000 thousand dollars of automation and communication equipment. Planned, organized and supervised communication security operations and coordinated with higher, adjacent and subordinate organizations to coordinate movement to multiple areas of operation in Iraq. Managed and ensured situational awareness of 200+ personnel conducting organization operations overseas. Instructed over 5,000 personnel enrolled in Military Occupational Skill and Professional Development Courses; developed and implemented instructional lesson plans and provided comprehensive instructions to personnel. Implemented appropriate instructional techniques based on individual student needs. Converted classroom training into collaborative real-world problem solving. Experience in analysis, design and development for instruction; conducting tasks, needs and standards; developing writing objectives; and applying different principles and learning styles. Implemented instructional strategies that reflected the Army training standards. Developed training program and mission essential task list; forecast training needs and training resources; evaluated organization training needs events and conducted training assessment.
• OBSERVER/TRAINER, Fort Gillem, GA, 2000, 2003, Facilitated training and movement for over 3,500 personnel to prepare them for operations in Iraq. Serves as the front line of contact with clients, and set the tone for quality of communication services. Constructed presentations and utilized exceptional oral and written communications skills to effectively brief higher leadership and management. Utilize a high degree of tact and diplomacy as well as a caring, compassionate and sensitive manner. Promote the registration and utilization of personnel online secure communication registration. Efficiently served as lead Administrative Supervisor for planning and coordinating major projects, revised and published updated policies and procedures. Create, compose, edit, prepare, and distribute various reports and forms of correspondence. Develop and manage projects, major studies, reviews, initiatives and budgets. Managed personnel accountability for over 250 personnel within the organization. Experience working with human resources disciplines, recruitment and placement, employee benefits, leave administration, employee/labor relations.

• Jeffery Jones, Lead MSA Atlanta VAMC, Jeffery.jones4@va.gov, 404-290-2547
• Craig Owens, Sherriff Cobb County, Craig.owens@cobbcounty.org, 404-964-1012
• Sergeant Major Cendric Olds (Retired), Human Resources Chief, United States Army, Cendric1016@yahoo.com, 770-355-6129
• Sergeant Major Gregory Gaston (Retired), Plans and Operations Sergeant Major, 335th Signal Command, United States Army, Gregory_253@hotmail.com, 770-757-7745

• Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• Ability to communicate tactfully and effectively, both orally and in writing to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
• Advanced knowledge of the technical health care process as it relates to access to care
• Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians