Nedra Collins
ZACHARY,LA
Summary
Detail-oriented and organized Invoicing Specialist with 20+ years of experience in managing invoicing processes, ensuring accurate and timely billing. Proficient in data entry, reconciliation, and financial reporting with a deep understanding of accounting principles and software. Strong communication skills and a proven ability to streamline processes to improve accuracy and reduce cycle times. Dedicated to optimizing invoicing operations in remote work environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
UNITED HEALTHCARE
Zachary, LA
10.2022 - 06.2023
- Serve as a liaison between healthcare providers and members, using Doc360 to assist with inquiries related to their health insurance plans, claims processes while following regulatory and compliance (HIPPA) guidelines and benefits
- Using Odar to review recoupments, along with Iset, Spire, Cosmos, and ICUE
- Strong verbal and written communication skills, problem-solving abilities, with a focus on empathy and clarity
- Experienced in using CPA systems, for facility claims, denials for outpatient coding edits with telephony, and virtual tools for remote customer support
- Followed up on claims within a 24-hour turnaround time, with attention to detail, ability to explain complex information clearly, and customer-focused service skills
- Accurately and efficiently prioritize tasks while balancing time management in a high-volume remote work setting virtually handling sensitive documentation.
Private Caregiver
N&G Southernconnection
Zachary, LA
03.2020 - 04.2022
- Provided compassionate and tailored care for family members and friends, addressing their unique health and daily living needs
- Assisted with activities of daily living including bathing, dressing, grooming, and mobility support, ensuring comfort and dignity
- Administered prescribed medications on schedule, monitored for side effects, and maintained accurate records of medication intake
- Prepared nutritious meals tailored to individual dietary needs, ensuring balanced nutrition and hydration
- Offered emotional support and companionship, engaging in meaningful conversations and activities to enhance the quality of life.
Billing/Purchase Order Specialist
Bishop Lifting Products
Houston, TX
10.2014 - 01.2020
- Created and sent out 50-100 customer and vendor invoices daily, along with month-end invoices sent via portals, email, fax, or mail
- Generated credit memos for customer and vendor returns
- Worked with inside and outside sales to correct customer invoices with discrepancies
- Created new customer set up, address changes, process customer request for changes to invoices, re-submittals, and processed rejections in customer portals using Zetadocs
- Made sure all purchased products and materials were logged as received or rejected
- Investigated and reconciled Purchase Orders against bids, and approved payment to suppliers
- Assisted with billing and invoicing procedures, collections techniques, and customer query resolution
- Helped implement department procedures and training manual for invoicing and portal billing, warehouse procedures
- Pays attention to detail and keeps meticulous records.
Accounts Payable/Accounts Receivable Specialist
Ardent Mills
Houston, TX
02.2013 - 10.2014
- Set up new customer and vendor accounts using Navision Financials, Microsoft Office, and Excel
- Managed the accurate and timely processing of the Company’s invoices to include coding, processing, and research
- Provided customer service to both internal and external customers and sales
- Managed invoice processing- research and entry, monitored accounts to ensure payments are up to date
- Posted online payments, researched all credit card payments
- Processed returns, inventoried short and overage materials in the warehouse
- Followed up on past due invoices 60, 90 days past due
- Assisted customers with reconciling their accounts and collections to verify the status of delinquent accounts
- Prepared daily deposits and assisted with reconciling customer accounts, set up all payment arrangements.
Education
Associate degree - Business Management
West Los Angeles College
Culver City, CASkills
- Invoice Generation & Processing
- Accounts Receivable Management
- Dispute Resolution
- Data Entry & Financial Recordkeeping
- Billing Systems & Software
- Reconciliation
- Remote Time Management
- Customer Communication
- 10-key proficiency
- Invoice Processing
- Account Reconciliation
- Accounts Receivable
- Vendor Relationship Management
- Accounts Payable
- Payroll Processing
- Recordkeeping skills
- Accounting Software
- Payment posting
- Accounts receivable expertise
- Customer Engagement
- Invoice Generation
- Deadline-oriented
- Quickbooks mastery
- Peachtree experience
- Account collections
- Quickbooks expertise
- Billing statement management
- Customer Service
- Accuracy and Precision
- Payment Processing
- Payment Transactions
- Data Entry
- Purchasing
- Accounting Support
- Quickbooks
- Bookkeeping
- QuickBooks proficiency
- Database updates
- Financial Recordkeeping
References
References available upon request.
Timeline
Customer Service Representative
UNITED HEALTHCARE
10.2022 - 06.2023
Private Caregiver
N&G Southernconnection
03.2020 - 04.2022
Billing/Purchase Order Specialist
Bishop Lifting Products
10.2014 - 01.2020
Accounts Payable/Accounts Receivable Specialist
Ardent Mills
02.2013 - 10.2014
Associate degree - Business Management
West Los Angeles College
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