Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nedra Davison

Dallas,GA

Summary

Highly talented Senior Revenue Cycle Ops Manger with almost 20 years of Patient Access experience including over 10 years of leadership experience. Well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Provides general supervision and direction to staff. Assists in insurance verification, authorization of services, registrations, financial clearance, and collections. Ability to mange team to exceed monthly collection goals while providing a cohesive team atmosphere.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr Manager, Revenue Cycle Ops

Emory Healthcare
Atlanta, GA
09.2022 - Current

  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responsible for establishing, meeting and exceeding operational workflow, productivity and results standards related to the above functions.
  • Supervise staff and manage employee performance.
  • Provides on-going performance feedback, addresses problems, determines staffing needs, interviews and hires staff, orients, and trains employees, verifies competency and identifies and suggests ways to develop skills.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.

Supervisor, Patient Access Services

Emory Healthcare
Atlanta, GA
02.2017 - 05.2021
  • Patient Access Supervisor over the Outpatient Imaging Center, Women’s Breast Health and Cardiac Imaging supervising 8 Full-Time employees and 2 PRN’S
  • Supervises day-to-day operations of the departments
  • Coordinates activities with the Assistant Director of Patient Access
  • Participates in developing departmental goals and objectives
  • Meets with staff members to discuss progress and to develop futures courses of action
  • Develop ways to improve patient satisfaction
  • Keep abreast of all regulations and standards that apply to billing and collections
  • Provides ongoing performance feedback and addressing problems or issues.

Supervisor, Patient Access Services

Providence Hospital
Mobile, AL
07.2014 - 11.2016
  • Patient Access Supervisor over Outpatient Registration staff that consists of 17 employees
  • Exceeded collection goals month over month
  • Coordinates and meets with upper management, physicians and other senior lever staff to address issues that come up weekly
  • Adjust work schedules and assign duties to personnel based on workload
  • Prepares and reviews performance evaluations for each staff member
  • Performs disciplinary action and documents actions taken
  • Reviews completed work for accuracy and returns improperly prepared records and forms to correct employee
  • Tracks data for evaluation and discipline purposes
  • Verifies daily cash deposits
  • Resolves any issue that may arise within the shift
  • Ensures deposits, copays and deductibles are collected from incoming patients
  • Ensures insurance plan codes are loaded in an accurate manner by staff
  • Covered On-Call 24/7 for Outpatient Registration Department.

Lead Patient Access Representative

Providence Hospital
Mobile, AL
04.2012 - 07.2014
  • Team Leader over ER Registration staff that consisted of 15 employees
  • Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor
  • Assisted staff level employees as necessary to ensure compliance with department policies and procedures
  • Prepared a deposit at the end of every shift and delivered to security.

Patient Access Representative

Providence Hospital
Mobile, AL
01.2007 - 04.2012
  • Maintained a professional and efficient manner in a fast-paced workplace
  • Obtained and processed demographic, medical and financial pre-registration data into the various hospital computer systems
  • Collected patient co-pays, deductibles and other prior balances
  • Verifying and filing patient insurance with insurance companies and obtain worker’s comp information
  • Ordering of patient labs, x-rays and other outpatient procedures.

Education

Master of Public Administration -

Ashford University
06-2012

Bachelors of Arts in English -

University of South Alabama
12-2009

Skills

  • Strategic Planning
  • Data Analytics
  • Talent Development
  • Documentation and Reporting
  • Data-Driven Decision-Making
  • Relationship Building
  • Problem-Solving
  • Effective Written and Verbal Communication
  • Epic Systems
  • Strong Leadership
  • Healthcare Knowledge
  • Insurance Verification
  • Team Management
  • Time Management
  • Interpersonal Communication

Certification

  • CHAA – Certified Healthcare Access Associate, 2019, National Association of Healthcare Access Management
  • CPAR – Certified Patient Accounts Representative, 2021, Georgia Chapter Healthcare Financial Management Association

Timeline

Sr Manager, Revenue Cycle Ops

Emory Healthcare
09.2022 - Current

Supervisor, Patient Access Services

Emory Healthcare
02.2017 - 05.2021

Supervisor, Patient Access Services

Providence Hospital
07.2014 - 11.2016

Lead Patient Access Representative

Providence Hospital
04.2012 - 07.2014

Patient Access Representative

Providence Hospital
01.2007 - 04.2012

Master of Public Administration -

Ashford University

Bachelors of Arts in English -

University of South Alabama

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Nedra Davison