Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nedra D. Johnson

Summary

Customer Service Representative bringing superior skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Payor Specialist

Advocate Health
01.2020 - Current
  • Verifying insurance coverage, communicating with patients and providers, submitting authorization request, tracking approvals, maintaining accurate records and managing denials through appeals.
  • Keeping detailed records of all communication and tracking status of ongoing authorization.
  • Submit clinicals daily to providers for authorization approval.
  • Arrange peer to peer meetings for doctors and insurance companies for reconsideration of approval.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.

Patient Account Representative

Houston Healthcare
01.2018 - 01.2020
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Processed patient accounts with accuracy and attention to detail.
  • Resolved billing inquiries and disputes, enhancing patient satisfaction.
  • Collaborated with insurance providers to verify coverage and claims.

Accounts Receivables Representative

Ricoh USA
01.2015 - 01.2018
  • Provided financial, administrative, and clerical services and ensured accuracy and efficiency of daily operations.
  • Processed and monitored incoming payments and secure revenue.
  • Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
  • Verified discrepancies and resolved billing issues.
  • Facilitated swift payment of invoices by sending bill reminders and contacting clients.

Field Service Representative

Ricoh USA
01.2014 - 01.2015


  • Performed basic troubleshooting on all equipment used within the Ricoh Center.
  • Coordinated work assignments to meet specific deadlines and service deliverables.
  • Provided on-site maintenance and technical support for Ricoh imaging products.


Emergency Road Service Dispatcher

Geico
01.2005 - 01.2013


  • Coordinated emergency assistance for customers, ensuring timely service delivery and customer satisfaction.
  • Utilized dispatch systems to track service vehicles and monitor response times effectively.
  • Multi-tasked managing high call volumes and prioritizing urgent requests while maintaining composure under pressure.

Education

High School -

Southeast High School
Macon, GA

Business Administration And Management

Middle Georgia State University
Warner Robins, Ga
09-2027

Skills

  • Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook and Epic Software
  • Type 45wpm
  • Communication Skills
  • Customer Satisfaction
  • Call Handling
  • Problem-solving
  • Time management
  • Troubleshooting techniques
  • Team performance improvement
  • Multitasking Abilities
  • Written communication

Timeline

Payor Specialist

Advocate Health
01.2020 - Current

Patient Account Representative

Houston Healthcare
01.2018 - 01.2020

Accounts Receivables Representative

Ricoh USA
01.2015 - 01.2018

Field Service Representative

Ricoh USA
01.2014 - 01.2015

Emergency Road Service Dispatcher

Geico
01.2005 - 01.2013

High School -

Southeast High School

Business Administration And Management

Middle Georgia State University

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