Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nedra Gilliano

Arlington,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Svc Acct Mgmt

Charter Communnications
10.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Assist customers with billing related issues

Assistant General Manager

Paradies Shops, DFW Airport
10.2016 - 10.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

BBA - Business

The University of Texas At Arlington
Arlington, TX
08-2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Organization and time management
  • Dependable and responsible

Accomplishments

  • Received Silver Award for first quarter of 2025
  • Received Distinguished Award for year of 2024
  • Received Gold Award for year of 2023

Certification

  • Certificate in Human Resource Management Training - May 2016

Timeline

Customer Svc Acct Mgmt

Charter Communnications
10.2020 - Current

Assistant General Manager

Paradies Shops, DFW Airport
10.2016 - 10.2020

BBA - Business

The University of Texas At Arlington

Similar Profiles

CREATE PROFILE