Nedra Hill
Baton Rouge,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Manager
Hill Properties LLC
03.2015 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Community Relations Coordinator
Just Kids Dental
02.2012 - 11.2015
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Developed and executed quarterly rolling calendar of events.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
Call Center Representative
West Telemarketing
02.2005 - 05.2009
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Mail Processing Clerk
Centralized Collection Unit
07.2005 - 09.2007
- Kept work areas clean, safe, and organized.
- Received incoming mail, compared contents against associated records, and transmitted to the proper department.
- Maintained confidentiality of sensitive customer information while handling documents (child support checks).
- Analyzed customer payment history to identify any discrepancies or irregularities.
Education
High School Diploma -
Welsh High School
Welsh, LA05.1985
Skills
- Customer Service
- Work Planning and Prioritization
- MS Office
- Teamwork and Collaboration
- Computer Skills
- Good Judgment
- Professional and Courteous
- Effective Communication
- Quality Assurance
- Problem Solving
- Sales Techniques
- Verbal and Written Communication
- Marketing
- Business Administration
Accomplishments
Volunteer Service @Department of Health and Rehabilitative Services.
Volunteer Abroad, Jinja, Uganda (Africa) 2012 and 2013. (Dentistry)
Timeline
Manager
Hill Properties LLC
03.2015 - 09.2023
Community Relations Coordinator
Just Kids Dental
02.2012 - 11.2015
Mail Processing Clerk
Centralized Collection Unit
07.2005 - 09.2007
Call Center Representative
West Telemarketing
02.2005 - 05.2009
High School Diploma -
Welsh High School
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