Nedra Lowe
Eastpointe,MI
Summary
Dynamic and results-driven professional with extensive experience at Walmart, specializing in team development and effective communication. Proven track record in enhancing customer service through innovative training programs and process improvements. Adept at building relationships and fostering a collaborative environment, leading to increased employee engagement and satisfaction and sales.
Overview
13
13
years of professional experience
Work History
Coach(Assistant Store Manager)
Walmart
09.2013 - 11.2025
- Developed training programs to enhance team performance and customer service skills.-
- Mentored new coaches, fostering a collaborative environment and improving onboarding processes.
- Analyzed employee performance data to identify areas for improvement and implement effective strategies.
- Facilitated team meetings to promote communication, share best practices, and drive operational efficiency.
- Implemented feedback mechanisms to address employee concerns and enhance workplace morale.
- Championed initiatives that promoted diversity and inclusion within the coaching team.
- Collaborated with management to align coaching objectives with overall business goals, ensuring strategic focus.
- Trained and mentored team members in customer service best practices.
- Developed and implemented strategies to enhance team performance and productivity.
- Analyzed operational workflows to identify areas for improvement and efficiency gains.
- Coordinated scheduling and staffing to ensure optimal store coverage during peak hours.
- Led initiatives to improve customer satisfaction scores through targeted employee engagement programs.
- Monitored inventory levels and assisted in stock management processes to reduce discrepancies.
Support Manager
Walmart
09.2012 - 09.2013
- Led support team to resolve customer inquiries and enhance service efficiency.
- Developed training programs for staff to improve product knowledge and customer engagement.
- Implemented process improvements that reduced response times for customer support issues.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Monitored employee and customer interactions to assess quality of service.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
Education
High School Diploma -
Denby
Detroit, MI06-1996
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Motivational leadership style
- Team bonding
- Verbal and written communication
- Safety awareness
Timeline
Coach(Assistant Store Manager)
Walmart
09.2013 - 11.2025
Support Manager
Walmart
09.2012 - 09.2013
High School Diploma -
Denby