Nedra Matthews
Baltimore,MD
Summary
Ability to multitask and problem solve
Detail-oriented, self-motivated, and able to adapt to multiple and changing priorities.
Experience with LRSP & Housing Choice Vouchers
Provide good customer service
Sales & Marketing
LIHTC Experience
Experience with PHA, HABC
Extensive knowledge of and proven ability to comply with Fair Housing Laws
Basic knowledge of Microsoft Office programs, such as Excel and Word
Overview
11
11
years of professional experience
Work History
Project Manager
Noble Realty Advisors
Columbia, MD
05.2023 - Current
- Processed evictions when necessary in accordance with state laws and procedures.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Facilitated tenant paperwork processing and verification.
- Exercised direct supervision over property staff.
Property Manager
Michaels Organization
Camden, NJ
02.2015 - 03.2023
- Responsible for overseeing the day-to-day operations of the property in all assigned areas
- Responsible for hiring for any open position approved by the Regional Manager, training, completing and performing performance evaluations for all staff under my directive
- Working closely with the Baltimore Housing Authority to make sure designated Project Based Units and Long-Term Affordable units are filled in a timely manner
- Assign staff office work as well as routine and emergency work
- Approve and schedule paid time off
- Ensuring all residents living on the property meet compliance and eligibility requirements established by local, state and federal agencies
- Performing routine resident inspections and making sure units are up to standards of upper management
- Assist in preparation and implementation of the annual budget and maintaining accurate financial records for the property
- Collection of rent, and any monetary funds for the property
- Handled and prepared monthly suit list for the property
- Attended any court cases for the property
- Submitting any and all invoices in a timely manner from vendors
- Maintained the LIHTC waitlist and record of any traffic (phone, walk-in, e-mail, applications)
- Providing good customer service to current residents, by making sure service requests are completed in a timely manner.
Compliance Specialist
E& G Group
Falls Church, United States
07.2013 - 02.2015
- Manage resident annual and initial re-certifications for (5) properties
- Prepares 30, 60, 90 and 120 day notices to residents
- Schedules and conducts resident interviews for recertification's
- Verifies appropriate documents and assembles tenant income certification
- Ensure that all properties meet compliance requirements for LIHTC, Section 8, and all housing programs
- Review new applications for completeness prior to submission
- Works cooperatively with the Compliance Department, and assists with any file audits
- Handles recertification tracker to ensure re-certifications are done in a timely manner
- Maintain the record of any traffic (phone, walk-in, e-mail, applications)
- Provide customer service to current residents
- Perform other duties as assigned.
Education
Skills
- Ability to multitask and problem solve
- Detail-oriented, self-motivated, and able to adapt to multiple and changing priorities
- Experience with LRSP & Housing Choice Vouchers
- Provide good customer service
- Sales & Marketing
- LIHTC Experience
- Experience with PHA, HABC
- Extensive knowledge of and proven ability to comply with Fair Housing Laws
- Basic knowledge of Microsoft Office programs, such as Excel and Word
Timeline
Project Manager
Noble Realty Advisors
05.2023 - Current
Property Manager
Michaels Organization
02.2015 - 03.2023
Compliance Specialist
E& G Group
07.2013 - 02.2015
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