Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Work Availability
Work Preference
Interests
Timeline
Nedra McKie

Nedra McKie

Fullerton,CA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

In Home Care Provider

IHSS
05.2018 - Current
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with self-administered medications.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Scheduled and coordinated medical appointments.

Data Entry Coordinator

United Sports Brand
02.2016 - 04.2018
  • Tested customer and account system changes and upgrades with new data input and review.
  • Reviewed, corrected, deleted, and re-entered data to eliminate duplication of data and maintain data integrity.
  • Compiled and sorted information to prepare source data for computer entry.
  • Audited production reports, tracking data entry and processing errors.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Education

Associate of Arts - Social Work/Human Services

Fullerton College, Fullerton, CA
04-2025
  • Honor Roll [Fall, 2024]
  • Relevant Coursework: [Human Services] & Social Work- Internship ( Hospice Care and Social Work field shadowing)
  • 3.53 GPA


  • Friends of Fullerton College - Scholarship Recipient
  • Umojia, Rising Scholar Member

Associate of Arts - Business Administration

University of Phoenix, Phoenix, AZ
07-2017
  • 3.48 GPA

Skills

  • Observational skills
  • Account updating
  • Scheduling
  • Complaint resolution
  • Appointment scheduling
  • Multitasking and organization
  • Problem resolution
  • Paperwork processing
  • Spreadsheets
  • Critical thinking
  • Administrative support
  • Customer relations
  • Multi-line phone talent
  • Call triaging
  • Office equipment proficiency
  • Inbound and outbound calling
  • Active listening
  • Microsoft outlook
  • Follow-up skills
  • Call center procedures
  • 10-key
  • Tracking complaints
  • Email management
  • Data collection
  • Microsoft Excel
  • Reading comprehension
  • Typing (82) wpm
  • Microsoft PowerPoint
  • Time management
  • Verbal and written communication
  • Multi-line telephone operations
  • Punctuality and reliability
  • Warehousing functions

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Perform quite a bit at United Sport Brands.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of Walmart orders, for United Sports Brand.
  • Supervised team of [10] staff members.

Certification

  • First Aid Certification - American Red Cross.
  • HCA - Home Care Aide
  • Management Certification
  • Medical Assistant Certification

Affiliations

  • Alpha Gamma Sigma

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekPersonal development programsTeam Building / Company RetreatsCareer advancementCompany Culture

Interests

Volunteering

Love working with people, but also enjoy working alone

Whale Watching

Quilting when I can

Coining new ideas and making them my own

Cooking

Recycling

Timeline

In Home Care Provider - IHSS
05.2018 - Current
Data Entry Coordinator - United Sports Brand
02.2016 - 04.2018
Fullerton College - Associate of Arts, Social Work/Human Services
University of Phoenix - Associate of Arts, Business Administration

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Nedra McKie