Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nedra Rogers

Nedra Rogers

Columbus,GA

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

17
17
years of professional experience

Work History

Fraud and Risk Analyst

Regions Bank
Columbus, GA
05.2023 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
  • Developed and implemented procedures to detect and prevent fraud.
  • Evaluated success of fraud detection systems to identify areas for improvement.

Administrative Coordinator

Blue Cross Blue Shield
Columbus, GA
04.2023 - Current
  • Assist in managing daily operations of a laboratory collection site
  • Collect DNA specimens through use of swabbing techniques
  • Collect hair samples for hair follicle testing
  • Prepare samples for submission and shipment to laboratory
  • Follow appropriate chain of custody procedures
  • Ordered supplies and manage inventory
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing and accounts receivables.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.

Drug Test Collector/Business Owner

Van Quick Lab Diagnostics
Columbus, GA
03.2013 - Current
  • Follow departmental policies to correctly identify clients before servicing.
  • Collect urine samples, oral specimens and hair for testing
  • Properly label and document specimens and prepare for shipment
  • Provide homemaking services
  • Developed treatment plans
  • Attend court and weekly staff meetings
  • Report monthly progress and recommendations to family case manger
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Directed day-to-day collections functions.
  • Investigated accounts with balance errors using accounting software.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Hairstylist

At Home Braider
Columbus, GA
01.2007 - Current
  • Educated customers on products to maximize benefits.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Resolved guest complaints about service or style.
  • Distributed business cards outside of salon to generate new business.

Trucking Dispatcher/Owner

Van Rogers Trucking/KD Logistics
Columbus, GA
08.2021 - 03.2023
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Coordinated dispatching of 26 drivers to accomplish daily delivery requirements.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Handled incoming calls and emails from customers regarding issues with deliveries.

Member Services Team Member

Navy Federal Credit Union
Columbus, GA
06.2016 - 08.2021
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reviewed loan files and updated to match current standards.
  • Fielded customer complaints and provided solutions.
  • Worked with underwriters to fix application problems and resolve issues.

Claims Representative

BLUE CROSS BLUE SHIELD OF GA
Columbus, GA
01.2012 - 01.2017
  • Interviewed policyholders to verify information and obtain additional details.
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Analyzed and addressed escalated claims to resolve issues quickly.

Lead Teller

Wells Fargo & Company
Columbus, GA
01.2007 - 01.2012
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Identified potential needs through observation, questioning, and listening.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Investigated and promptly resolved issues with patron accounts.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Notary -

National Notary Association
Chatsworth, CA
05.2023

DOT Certification - DOT Certification

Impact Lab Health
04.2023

NON DOT Drug Screen Collector Certification -

Quest Diagnostics
03.2023

Fingerprint Technician Certification -

Sterling
03.2023

High School Diploma -

Hardaway High School
Columbus, GA
06.2002

Skills

  • Safety handling
  • Blood specimen storage and transport
  • Medical terminology expert
  • Excellent verbal communication
  • Drug screen collection understanding
  • Witness Interview Skills
  • Customer Accounts Management
  • Dispute Resolution
  • Emergency Situations
  • Fraud Prevention and Detection
  • Fraud Investigations
  • Safety Violations
  • Training Junior Team Members

Timeline

Fraud and Risk Analyst

Regions Bank
05.2023 - Current

Administrative Coordinator

Blue Cross Blue Shield
04.2023 - Current

Trucking Dispatcher/Owner

Van Rogers Trucking/KD Logistics
08.2021 - 03.2023

Member Services Team Member

Navy Federal Credit Union
06.2016 - 08.2021

Drug Test Collector/Business Owner

Van Quick Lab Diagnostics
03.2013 - Current

Claims Representative

BLUE CROSS BLUE SHIELD OF GA
01.2012 - 01.2017

Hairstylist

At Home Braider
01.2007 - Current

Lead Teller

Wells Fargo & Company
01.2007 - 01.2012

Notary -

National Notary Association

DOT Certification - DOT Certification

Impact Lab Health

NON DOT Drug Screen Collector Certification -

Quest Diagnostics

Fingerprint Technician Certification -

Sterling

High School Diploma -

Hardaway High School

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Nedra Rogers