Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nedra Rushing

Customer Service Representative
Peoria,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Service Representative

HGS
10.2017 - 05.2024
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Educated customers about billing, payment processing and support policies and procedures.

Housekeeper

Stay Bridge Hotel
06.2013 - 10.2017
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Verified cleanliness and organization of storage areas and carts.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Housekeeper

Pierre Marquette Hotel
04.2010 - 06.2013
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

CNA

Fondulac Rehabilitations Center
07.2006 - 11.2010
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Assisted patients with daily living activities, promoting independence and dignity.

CNA

Rosewood Nursing Home
02.2008 - 08.2010
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced patient stress levels through effective communication and active listening skills.

Housekeeper

Sharon Elms Nursing Home
05.2000 - 08.2006
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Certified Nursing Assistant - Health Aide

Spoon River College
Canton, IL
05.2001 -

GED -

Adult Education
Peoria, IL
05.2001 -

Skills

  • Key stakeholder relationship building
  • Report creation
  • Process Improvement
  • Call Documentation
  • Product Education
  • Professionalism
  • Dispute Resolution
  • Self Motivation
  • Goal Setting
  • Customer Relations
  • Complaint Handling
  • Sales Transactions
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Live chat support
  • Written Communication

Certification

CNA - Certified Nurse Assistant

Timeline

Customer Service Representative

HGS
10.2017 - 05.2024

Housekeeper

Stay Bridge Hotel
06.2013 - 10.2017

Housekeeper

Pierre Marquette Hotel
04.2010 - 06.2013

CNA

Rosewood Nursing Home
02.2008 - 08.2010

CNA

Fondulac Rehabilitations Center
07.2006 - 11.2010

Certified Nursing Assistant - Health Aide

Spoon River College
05.2001 -

GED -

Adult Education
05.2001 -

Housekeeper

Sharon Elms Nursing Home
05.2000 - 08.2006
Nedra RushingCustomer Service Representative