Nedra Townsend
Atlanta,GA
Summary
Dedicated Housekeeper with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills.
Overview
31
31
years of professional experience
Work History
Environmental Services Housekeeper
Bristol Facilities
07.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Environmental Services Housekeeper Supervisor
WellStar Atlanta Medical Center
10.2020 - 07.2022
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Assistant Manager
Greens Beverage Store
08.2011 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Prepared Foods Asst. Team Member
Whole Food Market
07.2002 - 07.2012
- Maintained high level of efficiency in fast-paced work environment.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Organized food and products by date and maintained adequate supplies.
- Maintained knowledge base of company pricing, products and services.
- Maintained high personal grooming standards and uniform presentation.
Caption
Burns Security
06.1993 - 07.2003
- Monitored and reported technical issues to deliver quality customer service.
- Demonstrated knowledge and skills by completing training and passing assessments.
- Complied with call center quality standards by maintaining accuracy and speed.
- Attended meetings and training sessions to enhance technical skills.
- Employed multi-tasking skills to listen to callers, reiterate what was said, and double-check constructed caption concurrently.
- Maintained evening, weekend and holiday availability to provide maximum phone coverage.
Education
GED -
Washington High School
Atlanta, GA02.1982
Skills
- Guest Satisfaction
- CDC Sanitation Guidelines
- COVID-19 Safety Procedures
- Room and Public Space Cleaning
- Guest Service and Support
- Trash Collection and Disposal
- Chemical Storage
Timeline
Environmental Services Housekeeper
Bristol Facilities
07.2022 - Current
Environmental Services Housekeeper Supervisor
WellStar Atlanta Medical Center
10.2020 - 07.2022
Assistant Manager
Greens Beverage Store
08.2011 - 10.2020
Prepared Foods Asst. Team Member
Whole Food Market
07.2002 - 07.2012
Caption
Burns Security
06.1993 - 07.2003
GED -
Washington High School
Similar Profiles
John HentschlJohn Hentschl
District Manager at Bristol FacilitiesDistrict Manager at Bristol Facilities
Towanda JacksonTowanda Jackson
Retail Cook at Bristol Facilities / ( Wellstar Kennestone )Retail Cook at Bristol Facilities / ( Wellstar Kennestone )
Komuhi VathanarajanKomuhi Vathanarajan
Lecturer Cum Program Coordinator-UG at Bristol Institute of Business Management Affiliated with University of the West of England, BristolLecturer Cum Program Coordinator-UG at Bristol Institute of Business Management Affiliated with University of the West of England, Bristol
Andres DavilaAndres Davila
Warehouse Associate at SportswarehouseWarehouse Associate at Sportswarehouse
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator