Summary
Overview
Work History
Education
Skills
Timeline
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Nedra Wilson

Annapolis,MD

Summary

Dynamic retail professional with extensive experience in team leadership, customer service, and operational efficiency. Proven ability to leverage strategic planning to enhance store performance and improve staff productivity while fostering a positive, results-driven environment. Expertise in cash handling, transaction processing, and conflict resolution within fast-paced retail settings ensures high levels of customer satisfaction and operational accuracy. Committed to teamwork and adaptability, consistently delivering exceptional service while maintaining an organized and efficient workspace.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Leslie's Pool Supplies
02.2024 - 03.2025
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

Assistant Store Manager

Hevecmd
08.2019 - 03.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Sales Associate

Shoe Show
01.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Caregiver

Home Healthcare Solutions Inc.
01.2018 - 10.2021
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.

CMT

Trusted Home HealthCare
01.2017 - 04.2019
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements
  • Provided exceptional customer service to patients, addressing their concerns and answering questions regarding test procedures.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Cashier

McDonald's
06.2014 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
2019

Associate of Science - Phlebotomist

#1 Phlebotomist Training
Baltimore, MD
2019

Associate of Science - Certified Medication Technician

CMT Training
Baltimore, MD
2016

Skills

  • Client engagement skills
  • Employee shift coordination
  • Dependable and ethical conduct
  • Compassionate understanding
  • Effective time management
  • Disinfection and cleanliness maintenance
  • Consistent reliability
  • Cash register management
  • Effective cash handling practices

Timeline

Assistant Store Manager

Leslie's Pool Supplies
02.2024 - 03.2025

Sales Associate

Shoe Show
01.2021 - 08.2022

Assistant Store Manager

Hevecmd
08.2019 - 03.2024

Caregiver

Home Healthcare Solutions Inc.
01.2018 - 10.2021

CMT

Trusted Home HealthCare
01.2017 - 04.2019

Cashier

McDonald's
06.2014 - 08.2018

Associate of Science - Phlebotomist

#1 Phlebotomist Training

Associate of Science - Certified Medication Technician

CMT Training

High School Diploma -

Penn Foster Career School

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