Nedra D. Brown
Hawthorne,CA
Summary
Detail-oriented, hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Operations Specialist
Waste Managment
03.2012 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Unit Secretary
Fresenius Medical Care
02.2005 - 04.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Education
Medical Administration -
Bryman College
Gardena, CA06.2004
High School Diploma -
Natchitoches Central High School
Natchitoches, LA06.1993
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
- Data Analysis
- Issue Research
Timeline
Operations Specialist
Waste Managment
03.2012 - Current
Unit Secretary
Fresenius Medical Care
02.2005 - 04.2010
Medical Administration -
Bryman College
High School Diploma -
Natchitoches Central High School
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