Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NEDRET COKEROVIC

Louisville,KY

Summary

Results-driven Operations Manager with a proven track record in team supervision, conflict resolution, and route optimization. Achieved a 100% on-time delivery record while enhancing operational efficiency and employee performance. Expertise in budget management and process improvement enables teams to consistently exceed corporate goals. Committed to fostering a collaborative work environment that drives productivity and innovation.

Overview

13
13
years of professional experience

Work History

Operations Manager

BLACKRIDGE OPERATING LLC
09.2020 - Current
  • Managed operations staff and kept employees compliant with company policies and procedures.
  • Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed a team of dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.

Dispatch Manager

DRINA TRANS INC
12.2018 - 09.2020
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Managed budgetary responsibilities for the dispatch team, carefully monitoring expenses to ensure fiscal goals were achieved without sacrificing operational efficiency or quality of service delivered.
  • Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.

Dispatcher Coordinator

Vss Transportation Group
03.2015 - 12.2018
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Directed dispatching, routing, and tracking of 150 fleet vehicles.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.

Dispatcher

TLS SOLUTIONS LLC
07.2012 - 03.2015
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Manged/Executed payroll,logs and invoicing for 30 drivers.
  • Trained, mentored and guided junior employees in proper procedures and daily work performance .
  • Maintained consistent "on time" delivery record with 100% of all orders arriving on time or head of schedule.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

High School Diploma -

South Garland HS
06-2012

Skills

  • Operations management
  • Process improvement and workflow optimization
  • Supply chain and logistics coordination
  • Conflict resolution and problem-solving
  • Budgeting and cost management
  • Staff scheduling and workforce optimization
  • Performance management and employee development
  • Team leadership

Languages

Croatian
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Manager

BLACKRIDGE OPERATING LLC
09.2020 - Current

Dispatch Manager

DRINA TRANS INC
12.2018 - 09.2020

Dispatcher Coordinator

Vss Transportation Group
03.2015 - 12.2018

Dispatcher

TLS SOLUTIONS LLC
07.2012 - 03.2015

High School Diploma -

South Garland HS

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