Nedys Cordero
Punta Gorda,FL
Summary
Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Pulmonary Sleep And Critical Care Specialists
12.2021 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduling diagnostic testing such as Pulmonary Functions Tests, Six Minute Walk Tests, Overnight Pulse Oximeters and Sleep Studies.
- Send orders for further testing to labs, hospitals and imaging facilities.
- Arrange supporting documents for insurance claims and pre authorizations.
Patient Access Representative
Holy Redeemer Hospital
07.2018 - 03.2021
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated communication between patients and various departments and staff.
- Providing excellent customer service by promptly answering patient inquiries.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Assisted with scheduling and bed management.
- Accurately processing insurance information for proper billing.
- Explained a variety of admission forms, policies and consents for treatment.
Lead Front Desk Coordinator
Passyunk Denta Group
03.2016 - 04.2018
- Register patients and assist them to complete all necessary forms and documentation informing them of the dental office procedures and policies.
- Reduced wait times at the front desk by implementing an efficient queuing system that prioritized urgent requests without sacrificing quality service delivery.
- Maintain and manage patient records in compliance with privacy and security regulations.
- Verify Insurance coverage, benefits, frequencies, yearly maximums and deductibles.
- Arrange supporting documents for insurance claims and Pre Authorizations.
- Inform patients of financial treatment plan options and collect payments.
Pharmacy Technician
Pharmacy Of America
01.2015 - 02.2016
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counseled customers on medications, appropriate dosage and potential side effects.
Education
Psychology
Universidad Interamericana
San German, Puerto RicoBachelor of Science - Bachelors in Holistic Medicine
Quantum University
Honolulu, HI2027
Skills
- File Management
- Data inputting
- Information Protection
- Referral Coordination
- Multi-line telephone operation
- Billing and Invoicing
- Claims Handling
- Anatomy Knowledge
- Medical Billing & Coding
- EMR Systems (Athena, Dentrix, Cerner, Epic,RX30)
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Pulmonary Sleep And Critical Care Specialists
12.2021 - Current
Patient Access Representative
Holy Redeemer Hospital
07.2018 - 03.2021
Lead Front Desk Coordinator
Passyunk Denta Group
03.2016 - 04.2018
Pharmacy Technician
Pharmacy Of America
01.2015 - 02.2016
Psychology
Universidad Interamericana
Bachelor of Science - Bachelors in Holistic Medicine
Quantum University
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