Nedzad Bradaric
Liverpool,USA
Summary
Senior Analyst with extensive experience in utility operations and enterprise technology. Expertise in regulatory compliance, asset management, and operational analytics, driving efficiency through stakeholder collaboration and data-driven decision-making. Recognized for effective project management and support to executive leadership, enhancing overall business performance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Senior Analyst / System Data Administrator – Third Party Attachments
National Grid
09.2024 - Current
- Manage third-party attachment programs supporting utility infrastructure compliance, asset management, and regulatory reporting requirements.
- Coordinated project lifecycles among customers, engineering teams, external stakeholders, and regulatory organizations to ensure timely delivery and compliance.
- Prepare and analyze regulatory reports to support operational and compliance objectives.
- Collaborate with Design Engineering teams to facilitate project execution and resolve complex operational challenges.
- Manage joint ownership relationships with utility partners to ensure compliance and operational efficiency.
- Developed and maintained workflow management reports, performance metrics, and operational dashboards to enhance visibility and support decision-making.
- Contribute to the development and implementation of asset management strategies, business processes, and operational policies.
- Lead training and knowledge-sharing initiatives for employees and customers to improve technology adoption and process effectiveness.
- Engaged with executive leadership, customers, and external stakeholders to communicate project status and performance metrics, driving informed decision-making.
VIP Support Specialist
National Grid
02.2018 - 08.2024
- Delivered white-glove technical support services to senior executives, executive assistants, and leadership teams across the organization.
- Facilitated onboarding and offboarding activities for executive personnel, streamlining secure access management and technology deployment.
- Supported Board of Directors meetings and executive leadership events, coordinating logistics for critical business conferences onsite and remotely.
- Configured, tested, and troubleshot Q-SYS audiovisual systems to support executive communications and meeting environments.
- Maintained and supported enterprise technology devices including laptops, mobile devices, tablets, and associated peripherals.
- Installed, configured, and supported enterprise applications including GIS, PowerPlan, STORMS, and Primavera P6.
- Recommended and implemented process improvements, resulting in enhanced operational efficiency and elevated customer experience.
- Established and promoted technical support best practices, improving service delivery and operational consistency.
- Collaborated with cross-functional teams to resolve complex technical issues and ensure continuity of business operations.
Technical Support Analyst III
Protective Life Corporation
01.2014 - 01.2018
- Delivered timely technical support while consistently meeting service level agreements (SLAs).
- Managed escalated support issues and coordinated resolution efforts among technical teams to ensure swift issue resolution.
- Participated in on-call support rotations to ensure continuous service availability.
- Provided exceptional customer service while resolving complex hardware, software, and system-related incidents.
- Managed deployment, tracking, and lifecycle support of enterprise hardware equipment.
- Supported process improvement initiatives by analyzing and optimizing support workflows for better service delivery.
- Identified opportunities for operational efficiency and enhanced customer satisfaction through targeted improvements.
- Contributed to special projects and organizational technology initiatives.
Desktop Support Technician (Contract)
Carrier Corporation
01.2013 - 01.2014
- Troubleshot and resolved issues related to desktops, laptops, mobile devices, email systems, and VPN connectivity.
- Supported a large-scale PC refresh initiative involving desktops, laptops, and workstation deployments.
- Managed user account provisioning, modifications, terminations, and access permissions within Active Directory.
- Collaborated with end users to define support expectations, resulting in timely issue resolution.
- Assisted with technology projects and contributed to enterprise infrastructure upgrades, enhancing overall system reliability.
Education
Bachelor of Science (B.S.) - Energy Management
Bismarck State College
Bismarck, ND07-2026
Associate of Occupational Studies - Computer Network Systems
ITT Technical Institute
Liverpool, NY01-2009
Skills
- Data analytics
- Power BI and Snowflake
- Data visualization
- Regulatory compliance analysis
- Financial performance analysis
- Dashboard management
- Asset lifecycle management
- Infrastructure project support
- Stakeholder management
- SAP systems
- GIS applications and SCCM
- AirWatch and Active Directory
- Microsoft 365 services
- Technical administration
- Technical support management
- Network support
- Remote support technologies
- Operating system administration
- Documentation standards
- Leadership and project management
- Cross-functional collaboration
- Process improvement
- Executive communication
- Training programs
Certification
- CompTIA A+ Certification
- Dell Certified Technician
- BlackBerry RIM Certification
- U-Verse Technical Certification
- DirecTV Technical Certification
Technical Tools
Power BI, Snowflake, Microsoft Excel, Reporting & Analytics Tools, SAP Business Suite, Power Plan, GIS Applications, Primavera P6, SCCM, AirWatch, Active Directory, Microsoft 365, Windows Operating Systems, Mobile Device Management, Network Troubleshooting, Remote Support Tools, Q-SYS Configuration, Deployment, Testing & Support
Timeline
Senior Analyst / System Data Administrator – Third Party Attachments
National Grid
09.2024 - Current
VIP Support Specialist
National Grid
02.2018 - 08.2024
Technical Support Analyst III
Protective Life Corporation
01.2014 - 01.2018
Desktop Support Technician (Contract)
Carrier Corporation
01.2013 - 01.2014
Bachelor of Science (B.S.) - Energy Management
Bismarck State College
Associate of Occupational Studies - Computer Network Systems
ITT Technical Institute