Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neeca Wilder

DORCHESTER CENTER,MA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS
11.2023 - 04.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Applied security, safety, and loss prevention strategies during shifts.

Room Attendant

Courtyard by Marriott
05.2023 - 10.2023
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.

Project Manager

NARMAN CONSTRUCTION INC
01.2008 - 11.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

DRIVER

UBER INC
07.2017 - 07.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

ACCS Residential Counselor

Vinfen Cooperation
11.2018 - 05.2019
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Coordinated with other professionals to develop interdisciplinary treatment plans.
  • Implemented behavior modification techniques designed to promote positive change in residents'' lives.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.

Administrative Assistant

M.A. Blake Painting Company
05.2008 - 11.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

Bachelor of Science - Science And Construction Management

Everglades University
Boca Raton, FL
06.2024

High School Diploma -

BOSTON DAY AND EVENING ACADEMY
Boston, MA
06.2008

Skills

  • Class B
  • Developmental Disabilities Experience
  • Caregiving
  • Crisis Intervention
  • Bookkeeping
  • Childcare
  • Social Work
  • Autism Experience
  • Behavior Management
  • Medication Administration
  • Meal Preparation
  • Teaching
  • Communication skills
  • Customer service
  • Driving
  • Research
  • Experience working with students
  • Property management
  • Computer skills
  • Leadership
  • Sales
  • Property leasing
  • Google Docs
  • Yardi
  • QuickBooks
  • Construction
  • Office management
  • Supervising experience
  • Payroll
  • Conflict management
  • Cash handling
  • Project management
  • Project scheduling
  • Microsoft Access
  • Project implementation
  • Human resources
  • Project planning
  • Data collection
  • Management
  • Writing skills
  • English
  • Cost control
  • Budgeting
  • Accounting
  • Analysis skills
  • Microsoft Office
  • Typing
  • Special education
  • Program management
  • Recruiting
  • Employment & labor law
  • Retail sales
  • Load & unload
  • Cash register
  • Cooking
  • Case management
  • Team management
  • Customer relationship management
  • Working with people with developmental disabilities
  • Working with people with disabilities
  • Relationship management
  • Pediatrics
  • Windows
  • Microsoft Word
  • Microsoft Excel
  • School experience
  • Social work
  • Child welfare
  • Safety plans
  • Child protective services
  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Organizational skills
  • Customer service skills
  • Collaboration talent
  • Critical thinking and problem solving abilities
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications skills
  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented

Certification

Driver's License

Timeline

Shift Supervisor

CVS
11.2023 - 04.2024

Room Attendant

Courtyard by Marriott
05.2023 - 10.2023

ACCS Residential Counselor

Vinfen Cooperation
11.2018 - 05.2019

DRIVER

UBER INC
07.2017 - 07.2020

Administrative Assistant

M.A. Blake Painting Company
05.2008 - 11.2012

Project Manager

NARMAN CONSTRUCTION INC
01.2008 - 11.2021

Bachelor of Science - Science And Construction Management

Everglades University

High School Diploma -

BOSTON DAY AND EVENING ACADEMY

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Neeca Wilder