Neel Patel
Assistant General Manager (AGM)
Brunswick
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Retail Manager
Four Square Waipu
10.2012 - 07.2017
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Oversaw store operations while generating in monthly sales
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Liquor and Grocery Assistant
New World Paremata
07.2017 - 08.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Representative
The Homegrown juice Company
08.2020 - 11.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Monitored customer order process and addressed customer issues
- Improved overall customer purchasing experiences to promote steady revenue
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Expanded customer base through networking, and relationship building.
Sales Distributor
Sprig and fern Brewery
04.2020 - 04.2021
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Created and implemented store displays, promoting sales and growth
- Developed key customer relationships to increase sales.
- Managed territory efficiently, optimizing routes and scheduling appointments for maximum productivity.
- Resolved any issues or disputes arising during the sales process swiftly and professionally.
Key Holder Supervisor
Lindt & Sprungli USA
09.2022 - 10.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Completed store opening and closing procedures.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Directed customers to correct store locations.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Assistant General Manager
Best Western Hotel
11.2023 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Applied Science -
New Zealand School of Business And Government
WELLINGTON,NEW ZEALAND 05.2001 -
Skills
- Operations Management
- Business Administration
- Inventory Control
- Visual Merchandising
- Employee Scheduling
- Merchandise planning
- Sales Promotion
- Promotions coordination
- Cash Management
Timeline
Assistant General Manager
Best Western Hotel
11.2023 - Current
Key Holder Supervisor
Lindt & Sprungli USA
09.2022 - 10.2023
Sales Representative
The Homegrown juice Company
08.2020 - 11.2021
Sales Distributor
Sprig and fern Brewery
04.2020 - 04.2021
Liquor and Grocery Assistant
New World Paremata
07.2017 - 08.2020
Retail Manager
Four Square Waipu
10.2012 - 07.2017
Associate of Applied Science -
New Zealand School of Business And Government
05.2001 -
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