Neel Patel

• Built and nurtured long-term client relationships by providing proactive support, responsive service, and tailored solutions, resulting in high client satisfaction and retention rates.
• Acted as the primary liaison between clients, cross-functional teams, and external partners to ensure seamless communication, alignment of goals, and successful execution of projects.
• Led and coordinated multiple concurrent marketing campaigns from planning to launch, managing timelines, deliverables, and stakeholder expectations to meet or exceed performance targets.
• Conducted in-depth discovery to understand client pain points, then crafted data-driven marketing and sales strategies to solve problems, and generate measurable business growth.
• Played a key role in upselling services and expanding client accounts by identifying opportunities, and presenting new solutions aligned with business goals.
• Oversaw contract workflows, renewals, and compliance requirements, ensuring accuracy and timeliness in documentation and approvals.
• Regularly analyzed campaign performance using analytics platforms and dashboards, delivering insights to optimize future strategies, and maximize ROI.
• Demonstrated strong technical proficiency across CRM systems, digital advertising platforms, and productivity tools to streamline workflows and enhance project efficiency.
• Negotiated contracts and pricing agreements, ensuring mutual benefit, and long-term partnerships
• Managed a portfolio of key accounts, consistently achieving or exceeding sales targets, and revenue goals.

• Managed confidential medical records with precision using EMR systems, ensuring data accuracy, security, and compliance with HIPAA regulations.
• Updated and maintained patient files to ensure accuracy, compliance with regulatory standards, and internal policies
• Checked patients in and out efficiently, while coordinating with medical staff to ensure smooth transitions and accurate documentation.
• Scheduled patient appointments, conducted follow-ups, and tracked discharges to ensure efficient patient flow, and timely communication with healthcare teams.
• Maintained organized and welcoming reception areas, proactively reporting facility issues and supply needs to ensure smooth daily operations.
• Acted as a liaison between patients, families, referral sources, and healthcare providers to facilitate clear communication, coordinate care, and ensure timely service delivery.
• Managed pre-certification requests, coordinated with insurance providers to secure approvals, and processed patient payments, ensuring compliance with healthcare regulations and minimizing claim denials.
• Completed additional administrative duties as needed to support daily operations
• Collaborated with patients to review billing options and recommend cost-effective testing solutions, helping reduce out-of-pocket expenses
• Assisted patients with understanding billing statements and identified testing alternatives to minimize costs and maximize insurance coverage
• Worked directly with patients in a healthcare setting to explain billing procedures, verify insurance coverage, and recommend lower-cost testing options to reduce financial burden
• Collaborated with patients in a radiology department to clarify billing details, verify insurance eligibility, and recommend cost-effective imaging options to reduce out-of-pocket expenses
• Managed radiology referrals by verifying insurance coverage, securing prior authorizations, and coordinating with physicians and imaging centers to ensure timely scheduling and patient care

• Coordinated patient referrals by verifying insurance requirements, obtaining prior authorizations, and ensuring timely communication between providers and specialists
• Registered and discharged patients in a fast-paced healthcare environment, ensuring accuracy and delivering service excellence to enhance patient satisfaction
• Responded to patient inquiries both in person and over the phone, providing accurate information and resolving issues, concerns with professionalism and empathy
• Verified patient insurance coverage and accurately processed co-pays and account balances to ensure efficient and compliant billing operations
• Ensured accurate cash handling and adherence to payment compliance policies to maintain financial integrity and accountability
• Performed additional tasks and responsibilities as assigned by management to support departmental operations and improve workflow efficiency
• Trained and supported new team members to facilitate smooth onboarding and promote team productivity
• Maintained a clean and organized workstation to ensure efficiency and compliance with safety standards

• Delivered exceptional customer service to consistently achieve high levels of customer satisfaction
• Managed comprehensive store operations while ensuring full compliance with company policies and procedures
• Achieved sales targets by training, motivating, and mentoring new team members
• Maintained accurate statistical and financial records to support data-driven decision-making and ensure operational efficiency
• Resolved staff and customer issues promptly and professionally to maintain a positive and productive work environment
• Developed staff schedules and delegated duties to ensure smooth daily store operations and optimal team performance
• Oversaw inventory management and coordinated daily orders to maintain optimal stock levels and meet customer demand
• Directed daily store operations, managed profit and loss performance, and set, monitored, and drove sales goals to maximize revenue and efficiency

• Ensured strict compliance with licensing requirements, hygiene standards, and health and safety regulations to maintain a safe and legally compliant environment
• Planned and executed marketing initiatives, including promotional events and discount campaigns, to drive customer engagement and increase sales
• Prepared daily sales and inventory reports to support accurate forecasting and informed decision-making
• Planned and coordinated seasonal menus for dine-in, takeout, and catering services to align with customer preferences and optimize kitchen operations
• Oversaw daily front- and back-of-house operations to ensure exceptional guest experiences and efficient service flow
• Hired, trained, and supervised staff, fostering a positive team environment and reducing turnover
• Monitored inventory levels and placed orders to avoid shortages while minimizing waste
• Created staff schedules to optimize labor costs while meeting peak service demands

Coordinated catering and special events, ensuring seamless execution and client satisfaction