Summary
Overview
Work History
Education
Skills
Timeline
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Neel Shah

Bellflower,California

Summary

Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.

Overview

4
4
years of professional experience

Work History

Tutor

HeyTutor
Los Angeles, CA
04.2024 - 06.2024
  • Created a positive learning environment that was conducive to student success.
  • Encouraged students to ask questions and participate in discussions.
  • Counseled struggling learners on how best to approach difficult subjects or tasks.
  • Conducted individual tutoring sessions with students to help them improve their academic performance.

Front Desk Manager

Le Blanc inn & suites
El Monte, CA
08.2023 - 03.2024
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Developed systems for tracking customer preferences to improve customer satisfaction ratings.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.

Front Desk Receptionist

Express Inn
Houston, TX
01.2021 - 05.2023
  • Delivered reliable customer service to guests upon arrival
  • Kept front of house clean and orderly
  • Collected payments for services and updated accounts to reflect new balances
  • Protected confidential guest and business information
  • Remained calm, resourceful, and proactive while resolving complex issues
  • Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
  • Input data into job-related software for storage, retrieval and archiving
  • Ensured reception area remained clean, organized, and presentable throughout the day.

Cashier Assistant

Valero Gas Station
Houston, TX
01.2020 - 01.2021
  • Organized, swept, and mopped checkout aisles to maintain store appearance
  • Cleaned checkout stations, faced products, and restocked register supplies
  • Recovered merchandise to organized, attractive presentation with continuous replenishment, rotation and product facing
  • Handled cash, credit, and debit card payments professionally
  • Stepped in to help handle and resolve customer issues and complaints
  • Upheld company values by providing exceptional customer experiences consistently
  • Drove customer satisfaction with attentive service and targeted product recommendations
  • Conducted regular price checks to confirm accuracy of shelf tags
  • Completed front lane merchandising and recovery to promote clean and tidy store appearance.

Education

Bachelor of Science (B.S.) - Computer Science

Gujarat Technological University
06.2016

Skills

  • Supply Management
  • Guest Relations
  • Office Organization
  • Mail coordination
  • Customer Service
  • Front Office Management
  • Spreadsheet tracking
  • Administrative Support
  • Project Management
  • Office Administration
  • File Management
  • Interpersonal Skills
  • Organizational Skills
  • Problem Solving
  • Excellent Communication
  • Telephone Etiquette
  • Scheduling
  • Confidentiality Handling
  • Resourcefulness
  • Decision Making
  • Business Administration

Timeline

Tutor

HeyTutor
04.2024 - 06.2024

Front Desk Manager

Le Blanc inn & suites
08.2023 - 03.2024

Front Desk Receptionist

Express Inn
01.2021 - 05.2023

Cashier Assistant

Valero Gas Station
01.2020 - 01.2021

Bachelor of Science (B.S.) - Computer Science

Gujarat Technological University

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Neel Shah