NEELAM JOSHI
Miami,FL
Summary
A highly skilled and enthusiastic professional with 24 years of experience in military and civilian hospitals, across the units from ICUs to Cardiac and vascular surgery units. More than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Currently seeking an education on adult gerontology acute care nurse practitioner, looking for the job that required comprehensive training, excellent communication skills, excellent leadership, effective critical and strategic thinking, superior computer and electronic technology skills. Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 24-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager MICU and PCU
Bruce W Carter
05.2022 - Current
- Establish compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
- Address any personnel issues to promote productive and supportive work environment
- Evaluating staff and coaching them for excellence
- Educating clinical staff about current practice and changes in organization
- Participate in performance improvement of department strategy building and implementation
- Trained new nurses’ proper techniques, care standards, operational procedures, and safety protocols
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care
- Providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Kept organized records of facility's services and utilization of inpatient beds.
- Integrated evidence-based nursing into practice environment for 40 nurses.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Managed 40 nurses and nursing activities in 196-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
Travel Registered Nurse, ICU
Cleveland Clinic Florida, Cleveland Clinic
01.2022 - 04.2022
- Direct care of patient
- Care of patient with CVVHD (Continuous Veno-venous Hemodialysis), Intra-aortic balloon pumps, s/p transplant patient, open heart, and neuro surgical patients
- Care of patient on ventilator with multiple Vaso- pressors and central nervous drips.
- Complete assessment of patient includes physical, social and economic assessment
- Assisting patient with daily living activities, ambulation
- Assisting Physicians with bedside procedures
- Provide education to patient and their family about disease process, plan of care, about medicines effects and side effects, and health care promotion and prevention of diseases
- Advocating patient and their families in making healthcare decisions
- Assisting in preparing patient for surgeries or procedures
- Assisting with admission and discharge process
- Participate in multidisciplinary rounds and generating and updating plan of care.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
Nurse Manager
Palmetto General Hospital ICU
07.2021 - 12.2021
- Supervised, directed, and motivated high-quality performance from nursing staff
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Evaluated skills of nursing personnel and verified staff certifications for validity
- Established and continuously optimized unit schedules and individual work assignments
- Promoted professional development opportunities to encourage nurses to pursue continuous training
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols
- Reviewed department performance and adjusted coverage to compensate for changing conditions
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care
- Managed more than 70 nurses and nursing activities in 300-400-bed hospital
- Providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
- Chart audit for performance improvement and enhance right practice
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns
Assistant Nurse Manager ICU
Jackson North Medical Center
01.2015 - 07.2021
- Maintain nursing operations by initiating, coordinating, and enforcing program, and personnel policies and procedures
- Utilize multidisciplinary team strategies to resolve patient needs
- Identify patient service requirements by establishing personal rapport with potential and actual patients and other persons in position to understand service requirements
- Complete patient care requirements by scheduling and assigning nursing and staff; following up on work results
- Establish compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
- Address any personnel issues to promote productive and supportive work environment
- Evaluating staff and coaching them for excellence
- Educating clinical staff about current practice and changes in organization
- Participate in performance improvement of department strategy building and implementation.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Streamlined steps in rapid response situations by prioritizing and delegating tasks.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Kept organized records of facility's services and utilization of inpatient beds.
- Established and continuously optimized unit schedules and individual work assignments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Managed 40+ nurses and nursing activities in 210-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
Assistant Nurse Manager ICU
Coral Gables Hospital
01.2011 - 12.2014
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Established and continuously optimized unit schedules and individual work assignments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Managed 20 + nurses and nursing activities in 170-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
Staff Nurse
Coral Gables hospital ICU
02.2007 - 04.2011
- Develop day-to-day nursing care plans
- Efficiently resolve patient problems and needs
- Document patient care services
- Develop personal rapport with patients to understand care requirements
- Collaborated with physical therapy, respiratory therapy, occupational therapy, nutrition, and pharmacy (multidisciplinary departments) to achieve 100% patient satisfaction and early recovery
- Provide education to patient and their families about disease process, plan of care , medicine effect and side effects, and discharge planning
- Advocating patient and their family in making health care decisions
- Provide holistic care
- Assisting patient with daily livings
- Providing care to patient on ventilator with multiple drips, post surgeries and procedures.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Bedside Nurse, Nurse (Agency)
Jackson Memorial Hospital NSICU,
06.2007 - 04.2008
- Adhere to procedures, rules and regulations to maintain safe and clean working environment
- Develop day-to-day nursing care plans
- Efficiently resolve patient problems and needs
- Document patient care services
- Develop personal rapport with patients to understand care requirements
- Collaborated with physical therapy, respiratory therapy, occupational therapy, nutrition, and pharmacy (multidisciplinary departments) to achieve 100% patient satisfaction and early recovery
- Provide education to patient and their families about disease process, plan of care, medicine effect and side effects, and discharge planning
- Advocating patient and their family in making health care decisions
- Provide holistic care
- Assisting patient with daily livings
- Providing care to patient on ventilator with multiple drips, post surgeries and procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Evaluated charting procedures for adherence to best practices.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
Bedside Nurse ICU
Metro Hospital
02.2004 - 11.2005
- Adhere to procedures, rules and regulations to maintain safe and clean working environment
- Develop day-to-day nursing care plans
- Efficiently resolve patient problems and needs
- Document patient care services
- Develop personal rapport with patients to understand care requirements
- Collaborated with physical therapy, respiratory therapy, occupational therapy, nutrition, and pharmacy (multidisciplinary departments) to achieve 100% patient satisfaction and early recovery
- Provide education to patient and their families about disease process, plan of care , medicine effect and side effects, and discharge planning
- Advocating patient and their family in making health care decisions
- Provide holistic care
- Assisting patient with daily livings
- Providing care to patient on ventilator with multiple drips, post surgeries and procedures.
Bedside Nurse
Cardio Thoracic And Vascular, ICU Pune
12.2001 - 08.2003
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions
Bedside Nurse
Bareilly Military Hospital
09.1998 - 12.2001
- Collaborated with physical therapy, respiratory therapy, occupational therapy, nutrition, and pharmacy (multidisciplinary departments) to achieve 100% patient satisfaction and early recovery
- Provide education patient and their families about disease process, plan of care , medicine effect and side effects, and discharge planning
- Advocating patient and their family in making health care decisions
- Provide holistic care
- Provide care to patient on ventilator with multiple drips, post surgeries and procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Evaluated patient histories, complaints, and current symptoms
Education
Master of Science - Adult Gerontology Acute Care Nurse Practitioner
Barry University
Miami gardens, FL12.2023
Master of Science - nursing administration and finance
Florida Atlantic University
Boca Raton, FL12.2020
Bachelor of Science - Nursing
Kaplan University
Davenport, IA08.2015
Associate Degree Nursing And Midwifery - general nursing and midwifery
School of Nursing Command Hospital
Chandimandir, India08.1998
Skills
- Excellent clinical staff management skill
- Highly competent in dealing and resolving staff and patient related conflicts
- Excellent communication skills and ability to build professional relationship with staff, MD’s, patients, and their families
- Highly competent in delivering care to critically ill patients on life support and on multiple drips and on Ventilator support and Lab result interpretation
- Excellent leadership qualities and effective critical and strategic thinking
- EHR (Electronic Health Record) EPIC, Cerner, CPRS etc health care application
- Computer applications: Highly proficient in Office productivity tools - MS Word, PowerPoint and Excel
- Staff assignment and Management, Team building Training and Mentoring
Hiring and Recruitment - Utilization review and management and Quality assurance
- Nursing Administration, Facility Inspections, Outcome Improvement and Performance Appraisal
- Multidisciplinary Care Coordination, Multitasking and Organization
- Cardiopulmonary Resuscitation CPR, Patient Care, Evaluation Emergency Response
- Policy Development, HIPAA Guidelines, Conflict Management
- Training Junior Team Members and Workload Management, Reviewing Resumes
Accomplishments
- Supervised team of 40 staff members.
- Collaborated with team of 40 + in the development of department policies and action plans to enhance department performance.
- 2007-2009 bedside nurse (contract) international candidate in Coral Gables hospital, promoted to charge nurse 2009 and 2011 to ANM same hospital. Able to build trustful relationship with the superiors and co-workers with excellent communication skill, compassion, hard work, and knowledge, and was able to move up on career ladder in short period .
- 2011: Active member of action, implementation, and evaluation committee at Coral Gables hospital in introducing Electronic medical records, as a super user for Cerner implementation, training, and evaluation process.
- 2012: super user for throughput improvement project in Coral Gables hospital for fast and safe turnover of the patient .
- Active participant in JACHO preparation committee as an auditor and educator (Coral Gable Hospital, 2011-2014, Jackson North hospital 2014-2020, Palmetto General Hospital 2021).
- Active member of critical care committee, participated in making action plans, implementing and evaluating process for preventing hospital acquired injuries (Fall, CLABSI, CAUTI, and Pressure injuries), for performance improvement activities in handling code blues, rapid responses for best outcomes (Coral gables hospital, Jackson, and Palmetto).
- 2019-2021: Active member in implementing action plan as an educator to reduce the Foley catheter insertion and pressure injuries at Jackson north hospital. Supervised team of more than 70 staff members.
- Documented and resolved hospital acquired infection (Catheter associated urinary tract infection and central line associated infections) ICU, which led to 90% reduce in infection rates Jackson North Medical center).
- Achieved no Foley goal in ICU by implementing the algorithm for Foley insertion and maintenance (Jackson North medical center) with accuracy and efficiency.
- Achieved 100% staff and patient engagement through effectively helping with continuous education, supervision, guidance, resolving conflict unbiased, and by building trustful relationship with staff and patients.
- 04/05/2022 achieved CCRN certification
- 2023 member of Sigma theta tau international honor society
Certification
Active Registered nurse (RN) license Florida (July, 2024) license no.9260963
Active ACLS & BLS certificate (American Association DEC 2022), Miami, Fl
Bachelor of science in Nursing Summa Cum Laude, 08/2015, Kaplan university.
General Nursing and Midwifery certificate 08/1998, Armed Forces Medical services, examination board, India
Kaplan president’s list Honors 03/2015 Kaplan university Iowa, United States.
Master of Science in Nursing Certificate,12/18/2020 Florida Atlantic University Boca Raton, Fl.
CCRN Adult AACN certification, Florida (March,2025) License # 13033208
Additional Information
Certifications
- Active Registered nurse (RN) license Florida (July, 2024) license no.9260963
- Active ACLS & BLS certificate (American Association DEC 2024), Miami, Fl
- Bachelor of science in Nursing Summa Cum Laude, 08/2015, Kaplan university.
- General Nursing and Midwifery certificate 08/1998, Armed Forces Medical services, examination board, India
- Kaplan president’s list Honors 03/2015 Kaplan university Iowa, United States.
- Master of Science in Nursing Certificate,12/18/2020 Florida Atlantic University Boca Raton, Fl.
- CCRN Adult AACN certification, Florida (March ,2025) License # 13033208
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Assistant Nurse Manager MICU and PCU
Bruce W Carter
05.2022 - Current
Travel Registered Nurse, ICU
Cleveland Clinic Florida, Cleveland Clinic
01.2022 - 04.2022
Nurse Manager
Palmetto General Hospital ICU
07.2021 - 12.2021
Assistant Nurse Manager ICU
Jackson North Medical Center
01.2015 - 07.2021
Assistant Nurse Manager ICU
Coral Gables Hospital
01.2011 - 12.2014
Bedside Nurse, Nurse (Agency)
Jackson Memorial Hospital NSICU,
06.2007 - 04.2008
Staff Nurse
Coral Gables hospital ICU
02.2007 - 04.2011
Bedside Nurse ICU
Metro Hospital
02.2004 - 11.2005
Bedside Nurse
Cardio Thoracic And Vascular, ICU Pune
12.2001 - 08.2003
Bedside Nurse
Bareilly Military Hospital
09.1998 - 12.2001
Master of Science - Adult Gerontology Acute Care Nurse Practitioner
Barry University
Master of Science - nursing administration and finance
Florida Atlantic University
Bachelor of Science - Nursing
Kaplan University
Associate Degree Nursing And Midwifery - general nursing and midwifery
School of Nursing Command Hospital
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