Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neeley Ledbetter

Granbury

Summary

Dynamic office assistant with a proven track record at Acorn Towing, excelling in data entry and file organization. Recognized for enhancing operational efficiency and delivering exceptional customer service. A dedicated team player, adept at managing schedules and maintaining confidentiality, ensuring smooth office operations and fostering a positive work environment.

Overview

22
22
years of professional experience

Work History

Office Assistant

Acorn Towing
01.2021 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Restaurant Manager

Line Camp Steakhouse
06.2004 - 05.2006
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Server/Shift Lead

Harbor Lakes Golf Club
03.2013 - 01.2021
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Assistant Restaurant Manager

Joe’s Pizza and Pasta
08.2008 - 08.2018
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Server

Joe’s Pizza and Pasta
03.2008 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Office Assistant

Granbury Contracting and Utilities
01.2007 - 06.2009
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.

Service Desk Agent

Home Depot
08.2005 - 04.2007
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Streamlined service desk operations for increased productivity through effective task prioritization and time management.
  • Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
  • Maintained high-quality service standards by adhering to established processes and guidelines.
  • Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Developed and maintained positive relationships with guests for satisfaction.

Tag and Title Clerk

Hood County Title and Registration
05.2003 - 08.2005
  • Resolved common title issues through effective customer communication.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Contacted State Motor Vehicle Department to determine status of pending titles.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Calculated and remitted state sales tax, service, and other charges.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
  • Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
  • Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
  • Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
  • Developed strong professional relationships with customers, fostering trust and loyalty to the business.
  • Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
  • Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
  • Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
  • Maintained accurate records, ensuring timely and error-free processing of all transactions.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.

Education

No Degree - Business Management

Weatherford College
Weatherford, TX

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • File organization
  • Verbal communication
  • Dedicated team player
  • Resourceful
  • Office administration
  • Mail handling
  • Professional and mature
  • Clerical support
  • Valid Driver's license
  • Multi-line phone proficiency
  • Payment processing
  • Proofreading

Timeline

Office Assistant

Acorn Towing
01.2021 - Current

Server/Shift Lead

Harbor Lakes Golf Club
03.2013 - 01.2021

Assistant Restaurant Manager

Joe’s Pizza and Pasta
08.2008 - 08.2018

Server

Joe’s Pizza and Pasta
03.2008 - 08.2018

Office Assistant

Granbury Contracting and Utilities
01.2007 - 06.2009

Service Desk Agent

Home Depot
08.2005 - 04.2007

Restaurant Manager

Line Camp Steakhouse
06.2004 - 05.2006

Tag and Title Clerk

Hood County Title and Registration
05.2003 - 08.2005

No Degree - Business Management

Weatherford College

Similar Profiles

CREATE PROFILE
Neeley Ledbetter