Summary
Overview
Work History
Education
Skills
Certification
Experience Summary
Languages
Timeline
Generic

Neelima Guduru

Orlando,Florida

Summary

20+ years of IT Service Delivery Operations/ Project Management/ Project Management Office (PMO) Process experience to meet the client’s goals and requirements Experienced in overseeing multi-vendor, multi-region environments, maintaining SLA/KPI compliance, and supporting operational standards Experienced Data Center Manager in IT Operations and Infrastructure Proven track record in leading people, process, and technology transformation initiatives which leads to cost optimization. Recognized for stakeholder engagement, CXO-level relationship management, and thought leadership To function as liaison between the business and the internal or external stakeholders

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Manager

Wipro Ltd
08.2007 - Current
  • Managed the service delivery of Network, Server and Database provisioning, production support across APAC, EMEA & Americas
  • Managed the operations of all Data centers internal and collocated.
  • Managed the infrastructure support team including Networks, Databases and Servers.
  • Monitored system performance and capacity to ensure smooth service delivery and availability.
  • Developed and maintained robust communication with stakeholders to ensure successful completion of Data center migration projects.
  • Ability to work closely with Service Delivery, Change, Development, Security and other IT functions
  • Plan the operations of BCP/DR for Data Centers.
  • Worked with Network Security and Engineering teams to merge and optimize the Network architecture.
  • Played key role of Transition management and Program governance for a large total outsourcing project in Infrastructure & application
  • Prepare/review statement-of-work, project plan, ongoing delivery, and revenue management of projects and services
  • Identified synergies of various service lines on knowledge/process/technology and realize optimization possibilities
  • Provided transparent mapping of client’s requirements, contractual obligations, and delivery objectives
  • Driven improvements for higher DMI (Delivery Maturity Index)

Program Lead

Wipro Ltd
Hyderabad, TS
08.2007 - 06.2023
  • Proven ability to manage complex programs involving multiple varied business divisions with direct customer facing roles across various geographies with multimillion budgets
  • Experienced in managing Infrastructure projects with various delivery models
  • Managed more than 70 stakeholders single-handedly at all levels of organizational structure without any issues or escalations
  • The contract value was increased by 100% and was involved in contract renewals during my tenure
  • Decisive, energetic, focused leader leading high-performing teams working in implementing the latest innovative changes revolutionizing the IT market
  • Worked on converting T&M projects to outcome-based engagements
  • Managing team functions such as manpower planning, recruitment, performance appraisal
  • Ensure timely planning and completion of all HR processes like Appraisals, Progressions, Care Connects

Education

Bachelor of Commerce - Commerce

Nagarjuna University
Vijayawada
06-1996

Skills

  • Data center operations
  • Infrastructure management
  • Network security
  • Stakeholder engagement
  • Disaster recovery planning
  • Program governance

Certification

  • Project Management Certified
  • Delivery Management Academy (DMA) Certified
  • ITIL V3 Foundation

Experience Summary

17.5 years, 2.5 years

Languages

English
Professional

Timeline

Project Manager

Wipro Ltd
08.2007 - Current

Program Lead

Wipro Ltd
08.2007 - 06.2023

Bachelor of Commerce - Commerce

Nagarjuna University

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