Neelkumar Gajjar
Haines City,FL
Summary
Dedicated front desk agent with proven expertise in customer service, efficient check-in processes, and problem-solving. Committed to enhancing guest experiences through effective communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Universal Resort
Orlando, Florida
11.2020 - 07.2024
- Greeted guests and provided information about resort amenities and services.
- Managed check-in and check-out processes efficiently for all visitors.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
Font Desk
Travel Lodge Hotel
Orlando, Florida
01.2018 - 10.2020
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier Team Lead
Disney World Resort
Lake Buena Vista, Florida
01.2014 - 12.2017
- Trained new cashiers on customer service standards and point-of-sale systems.
- Handled customer inquiries and resolved issues with professionalism and care.
- Assisted in scheduling shifts to optimize coverage during peak operation hours.
- Performed daily opening and closing procedures for the register area.
Education
GED -
Chancery High School
Orlando, FL01-2021
Skills
- Front desk operations
- Cash handling
- Customer service
- Team leadership
- Problem solving
- Reservations
- Guest relations
- Foreign languages
Languages
Gujarati
Professional
Hindi
Professional
Timeline
Front Desk Agent
Universal Resort
11.2020 - 07.2024
Font Desk
Travel Lodge Hotel
01.2018 - 10.2020
Cashier Team Lead
Disney World Resort
01.2014 - 12.2017
GED -
Chancery High School
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