Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Neelma Hassan

Lodi,CA

Summary

A self-directed, action-oriented professional with over 5 year's experience in education and community service with a solid commitment to the social and academic growth and development of every child. Warm and caring teacher who wants all children to be successful learners and works to create a classroom atmosphere that is stimulating, encouraging, and adaptive to the varied needs of students. Wants to create a cooperative community in the classroom; model for students the importance of mutual respect and cooperation among all community members.

Dedicated and results-driven professional with comprehensive knowledge and experience in the education market. Possesses exceptional IT and administrative skills, coupled with outstanding communication abilities. Known for a ridiculous attention to detail and a demonstrated history of delivering exceptional customer outcomes. Approach challenges with a growth mindset, grit, and an unwavering drive to succeed.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Scoot
Stockton, CA
04.2023 - Current
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Monitored student progress throughout the day.
  • Encouraged positive behavior among students through effective communication techniques.
  • Supported special needs students by providing individual instruction as needed.
  • Integrated technology into lessons whenever possible.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Administered tests and assessments according to school guidelines.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Met regularly with parents or guardians regarding student progress and concerns.
  • Participated in professional development programs related to education topics.

Pharmacy Technician (Front End Order Entry)

Omnicare, CVS Health
Lodi, CA
09.2022 - 07.2023
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Entered prescription information into computer databases.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Maintained proper storage and security conditions for drugs.

Voluntary Teacher

Masjid Aleman Community School
Stockton, CA
03.2021 - 08.2022
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Supervised after school activities such as clubs or sports teams.
  • Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
  • Organized parent conferences throughout the year to discuss student progress.
  • Supported English Language Learners by providing additional resources tailored towards their specific needs.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.

Pharmacy Technician (Externship)

CVS Pharmacy
Lodi, CA
11.2021 - 05.2022
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Assisted in training new employees on pharmacy procedures.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Verified prescriptions and drug labels, documents and packages.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Flagged potential side effects and allergies to prescribed medications for patients.

Principal

New Shaheen Academy Mansehra KPK, Pakistan
Mansehra , KPK
04.2015 - 01.2019
  • Developed, implemented and evaluated school policies and procedures.
  • Provided instructional leadership to faculty and staff in the areas of curriculum development, assessment practices and professional growth activities.
  • Cultivated strong relationships with parents, students and members of the community to ensure a safe learning environment.
  • Facilitated communication between teachers, administrators, families and other stakeholders in order to promote collaboration among all participants in the educational process.
  • Monitored student academic performance data in order to identify trends or areas of need that require additional resources or support.
  • Assessed current teaching methods and techniques used by staff members in order to provide feedback on their effectiveness.
  • Provided coaching sessions for teachers on best practices for classroom organization and management as well as effective instructional strategies.
  • Ensured that all classrooms are equipped with necessary materials needed for successful instruction delivery including textbooks, computers, lab equipment .
  • Organized parent-teacher conferences throughout the year in order to update families about their child's progress towards meeting academic goals set forth by the school administration.
  • Instructed teachers on classroom management, behavior and instructional strategies.
  • Oversaw school budgets, documented changes and tracked expenses to allocate and manage school funds.
  • Facilitated staff meetings to convey policy changes and hear employee input.
  • Informed students and parents of policies and procedures regarding student behavior and disciplinary actions.
  • Monitored school administration activity and implemented policies to support student safety, inclusion and academic success.
  • Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.
  • Resolved various situations to cultivate strong student and parent relationships.
  • Developed and implemented standards for student academic achievement aligned with district, state and local initiatives.

Call Center Representative

Warid Telecom
Islamabad , Punjab
06.2011 - 03.2015
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Led on- and off-site customer support teams across multiple time zones.
  • Oversaw warranty counseling process to manage expense controls.

Education

Pharmacy Technician Program - Pharmacy

San Joaquin Delta College
Stockton, CA
04-2022

Bachelor of Arts - Education

Allama Iqbal Open University
Punjab Pakistan
12-2013

Bachelor of Science - Chemistry

Hazara University
KPK,Pakistan
08-2012

High School Diploma -

HazaraAllamaWaridNew Shaheen Academy
Mansehra ,KPK,Pakistan
07-2008

Skills

  • Discussion Facilitation
  • Lesson Planning
  • Parent Communication
  • Activity management
  • Differentiated Instruction
  • Video Conferencing
  • Analytical Thinking
  • Problem-solving abilities
  • Analytical Skills
  • Microsoft Azure
  • Windows Server
  • Virtualization Technologies
  • Critical thinking
  • Patience
  • Communication
  • Organization
  • Imaginative thinking
  • Time management
  • Computer skills
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Office
  • Conflict resolution
  • Continuous Learner
  • Understanding of Technology

Certification

  • Trained in various duties including IV preparation, compounding, dispensing medications, maintaining client records and using skills, knowledge, and training to perform a wide variety of pharmacy related tasks. Learned how to work in many settings; including hospital, retail, medical insurance, and mail order. Upon successful program completion, got Pharmacy Technician Certifying Board (PTCB) certificate , registered as Pharmacy Technician through the California state Board of Pharmacy and worked as a licensed Pharmacy Technician under the direction of a Registered Pharmacist.
  • Trained in various duties including IV preparation, compounding, dispensing medications, maintaining client records and using skills, knowledge, and training to perform a wide variety of pharmacy related tasks. Learned how to work in many settings; including hospital, retail, medical insurance, and mail order. Upon successful program completion, got Pharmacy Technician Certifying Board (PTCB) certificate , registered as Pharmacy Technician through the California state Board of Pharmacy and worked as a licensed Pharmacy Technician under the direction of a Registered Pharmacist.
  • Upon successful program completion, got Pharmacy Technician Certifying Board (PTCB) certificate , registered as Pharmacy Technician through the California state Board of Pharmacy and worked as a licensed Pharmacy Technician under the direction of a Registered Pharmacist.

Languages

English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Substitute Teacher

Scoot
04.2023 - Current

Pharmacy Technician (Front End Order Entry)

Omnicare, CVS Health
09.2022 - 07.2023

Pharmacy Technician (Externship)

CVS Pharmacy
11.2021 - 05.2022

Voluntary Teacher

Masjid Aleman Community School
03.2021 - 08.2022

Principal

New Shaheen Academy Mansehra KPK, Pakistan
04.2015 - 01.2019

Call Center Representative

Warid Telecom
06.2011 - 03.2015

Pharmacy Technician Program - Pharmacy

San Joaquin Delta College

Bachelor of Arts - Education

Allama Iqbal Open University

Bachelor of Science - Chemistry

Hazara University

High School Diploma -

HazaraAllamaWaridNew Shaheen Academy

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Neelma Hassan