Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic
Neelu Jain

Neelu Jain

Director, Engineering
Pleasanton,CA

Summary

  • Experienced technical manager committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
  • Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for web-based applications in multiple domains.
  • Client-focused Senior Software executive with more than 20+ years designing innovative applications and achieving high client satisfaction.
  • Professional, detail-oriented engineering manager motivated to drive projects from start to finish as part of a dynamic team.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director-Engineering

Issquared Inc
Thousand Oaks, CA
08.2020 - 04.2023


  • Managed Engineering team for Identity and access governance product. Provided level-2 &3 IT support to technical issues within the IT organization for all field and infrastructure issues.
  • Managed call flow and responded to technical support needs of customers. Designed and implemented various alert mechanisms for detecting service failures and front-end application failures. Interacted with the customers as the face of the product.
  • Developed and implemented complex identity access management solutions to cater multiple deployments from cloud native, to-hybrid and on-prem.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure, implementation and migration from data centers to cloud services.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Addressed security implementation and decomposition issues including access controls, data protection, confidentiality, integrity, identification and authentication, communication security and accountability
  • Recommended architectural improvements, design solutions and integration solutions for retail integrated applications.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Supervised the work of 23 team members, offering constructive feedback on their work performance. Monitored timelines and flagged potential issues to be addressed. Implemented a set of comprehensive tracking processes to monitor infrastructure and mobile projects performance.

Senior Manager

Oracle Inc
Redwood City, CA
09.2007 - 08.2020
  • Utilized alert dashboard to find bottlenecks and enable measurement of system resource usage, and process behavior at boundary limits of all operations.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Provided strong leadership to enhance team productivity and morale.
  • Developed work-flow charts and diagrams to ensure production team compliance with business deadlines.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.

Consultant Engineer

Accenture Solutions
San Ramon, CA
10.2005 - 10.2007
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Analyzed proposed technical solutions based on customer requirements.
  • Participated in architecture, design and implementation of back-end features using JAVA, SOAP,XML,C++.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Software Engineer

BearingPoint
Novato, CA
04.2003 - 05.2005
  • Directed all phases of software engineering projects, from concept to delivery.
  • Established software operational objectives and work plans and delegated assignments to subordinate managers. Led the project for successful transition of mainframe app to web-based app using IBM HATS.
  • Managed client-server projects that utilized multiple technologies. Responsible for developing Web-enabled Solution Architecture platform that utilizes IBM HATS and Portal technologies.
  • Analyzed proposed technical solutions based on customer requirements.

Education

Bachelor of Science - Computer Engineering Technology

Oriental Institute of Science And Technology
Bhopal, India
07.1999

No Degree - Computer And Information Systems Security

California State University - Chico
Chico, CA
1980

Skills

  • Java/C/C
  • nodejs/html/css
  • Excellent problem-solving abilities
  • Mobile Network configurations
  • Technical specifications creation
  • Excellent communication skills
  • Test and Automation tools
  • Wireless technologies
  • Strategic planning
  • Excellent diagnostic skills
  • Cloud Engineering
  • Refined system debugging skills
  • System upgrades and Cloud Migration
  • Security and Data privacy of applications
  • Project planning and development

Accomplishments

    Software Development, Automation and Testing: Migrated the Oracle Managed Cloud applications from non-OCI to OCI based platform.

    Automation and Testing: Automated 80% of testing using Selenium web driver technologies resulting in reduction of manual efforts by 68%. Extended automation to leverage Continuous Integration and Testing across all environments.

    System Integration: Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.

    Application Security: Ensured applications to be compliant with checkMarx and other industry standards to support confidential data encryption and eliminate hacking ability for Issquared Inc IAM product.

    Product Development: Worked on standalone cloud product development and OMC by OMC applications with scalability and optimization of production environment.

    Project Management: Coordinated with multiple teams including in-house development and third-party development teams on engineering and professional service activities and tasks.

    System Design: Conceptualized and designed SSO product as a feature for the IAM product for Issqaured Inc. This enabled for next generation products for enhanced customer experience and one stop shop for all identity product requirements.

    Quality Control: Improved defect containment to 70% through multi-layered testing from development phase through production release.

    Problem Resolution: Responsible for support and development of operational support for mobile applications and Integrated enterprise customers of IAM product. Served as advocate for end-users, performing tests and problem analysis for enterprise applications.

    Process Improvement: Collaborated with product, business and stores systems to ensure smooth work flow and efficient organization operations.

Certification

  • Certified CyberSecurity Specialist
  • Institute Certified Professional in Healthcare Information and Management
  • Java Certified Programmer
  • AWS Cloud Practitioner Certification (in progress)

Additional Information

  • Exceptional DevOps Contributor Award - Oracle 2019
  • Outstanding Mobile App Tester - Oracle 2017
  • Won the employee of the year award for outstanding employee and team engagement
  • Won the customer advocate award - BearinPoint 2006

Timeline

Director-Engineering

Issquared Inc
08.2020 - 04.2023

Senior Manager

Oracle Inc
09.2007 - 08.2020

Consultant Engineer

Accenture Solutions
10.2005 - 10.2007

Software Engineer

BearingPoint
04.2003 - 05.2005

Bachelor of Science - Computer Engineering Technology

Oriental Institute of Science And Technology

No Degree - Computer And Information Systems Security

California State University - Chico

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Neelu JainDirector, Engineering