Neelufer Mulla
Technical Marketing Engineer
San Francisco,CA
Summary
Innovative and results-oriented Technical Product Manager/TME with extensive experience in developing, launching, and managing cutting-edge technology solutions seeks to leverage expertise in a dynamic new role. Proven track record of driving significant customer growth and revenue through strategic product management and marketing.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Cloud Technical Marketing Engineer
Cisco Systems, Inc.
San Francisco, CA
12.2021 - Current
- Spearheaded the launch of a revolutionary SaaS Subscription Model, adopted by 300+ customers, generating $7M in bookings within 7 months.
- Championed a new licensing compliance and enforcement experience, enhancing flexibility and competitiveness, pivotal in driving new customer growth.
- Spearheaded the License Product Catalog platform development and launch, significantly improving the developer experience and streamlining business logic management for licenses.
- Collaborated cross-functionally to develop a consistent compliance user experience tailored to various product pages.
- Supported sales teams with training and advice on diverse technical issues.
- Collected and analyzed data from variety of sources to create detailed research reports for top-level decision makers
Customer Escalations Engineer
Cisco Systems, Inc.
02.2020 - 12.2021
- Served as a Subject Matter Expert for Cloud, APIs, and Licensing, facilitating high-touch escalations and improving customer cloud experiences.
- Won Rookie of the year for resolving record-breaking number of escalations
- Developed an automated alert system for new incoming escalations, improving team escalations response time.
- Led revamping the cloud prioritization process, enhancing collaboration with PMs and leadership to streamline operations to reduce cloud escalations.
Network Support Engineer
Cisco Systems, Inc.
07.2018 - 02.2020
- Managed over 25 customer calls per day and reduced customer downtime by providing efficient technical support and timely issue resolution.
- Created a comprehensive BGP lab for team use, facilitating the recreation and resolution of complex BGP issues thus increasing efficiency to resolve complex routing cases within the team
- Developed a zero-touch API script for enterprise customers to automate the creation of a Hub and Spoke architecture using VPN tunnels, increasing productivity
Education
Master of Science - Computer Networking And Telecommunications
Rochester Institute of Technology
Rochester, NY 08.2016 - 05.2018
Bachelor of Science - Electronics And Telecommunications
Saraswati College of Engineering
Mumbai 08.2009 - 07.2012
Skills
Accomplishments
- Launched SaaS Subscriptions Model: Spearheaded the SaaS Subscriptions Model, adopted by 300+ customers and generating $7M in bookings within 7 months.
- Revolutionized Licensing Compliance and Enforcement: Developed and launched a new licensing experience, enhancing flexibility and market competitiveness, fostering new customer growth.
- Launched License Product Catalog: Led the launch of a License Product Catalog platform, streamlining the management of licenses and significantly improving the developer experience.
Timeline
Cloud Technical Marketing Engineer
Cisco Systems, Inc.
12.2021 - Current
Customer Escalations Engineer
Cisco Systems, Inc.
02.2020 - 12.2021
Network Support Engineer
Cisco Systems, Inc.
07.2018 - 02.2020
Master of Science - Computer Networking And Telecommunications
Rochester Institute of Technology
08.2016 - 05.2018
Bachelor of Science - Electronics And Telecommunications
Saraswati College of Engineering
08.2009 - 07.2012
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