NEEMA EZEIGWE
Queens,NY
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Travel Consultant
American Express
10.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Relations Specialist
American Airlines
01.2019 - 10.2022
- Answered average of 44 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Client Success Specialist
Grainger
05.2018 - 01.2019
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
Airport Operations
JetBlue
07.2016 - 05.2018
- Used Sabre to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Provided announcements to passengers to explain baggage procedures.
Education
High School Diploma -
Tempe High School
Phoenix, AZSkills
- Customer Account Management
- Understanding Customer Needs
- Order and Refund Processing
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Critical Thinking
- Call Documentation
- Customer Retention Strategies
- Data Entry and Maintenance
Timeline
Travel Consultant
American Express
10.2022 - Current
Customer Relations Specialist
American Airlines
01.2019 - 10.2022
Client Success Specialist
Grainger
05.2018 - 01.2019
Airport Operations
JetBlue
07.2016 - 05.2018
High School Diploma -
Tempe High School
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